https://communities.sas.com/t5/SAS-Customer-Intelligence/saschat-CX-real-time-analytics-and-customer-data-analytics/m-p/463436#M929 <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="How to provide great CX.png" style="width: 375px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/20612iBCB2886EFD0F1F99/image-dimensions/375x251?v=v2" width="375" height="251" role="button" title="How to provide great CX.png" alt="How to provide great CX.png" /></span>From time to time on Twitter, we host #SASchats on topics of interest to groups of SAS users. Earlier today, there was one on the role of analytics in creating great customer experiences.</P> <P>&nbsp;</P> <P>These questions sparked the conversation:&nbsp;</P> <P>&nbsp;</P> <UL> <LI>How can customer data and analytics impact customer experience across touch points and devices?</LI> <LI>What’s driving investment in real-time customer analytics?</LI> <LI>What does it take to reach customers in real time?</LI> <LI>What barriers do you see to customer centricity?</LI> <LI>What are the critical success factors?</LI> <LI>Where should organizations begin?</LI> </UL> <P><FONT size="3">Eavesdrop after the fact&nbsp;</FONT></P> <P>&nbsp;</P> <P>Hit the orange button and see what was said!</P> <P><A href="https://twitter.com/i/moments/997487548455968768" target="_blank"><SPAN class="cta-button-article">#SASchat Rewind</SPAN></A></P> Fri, 18 May 2018 20:28:29 GMT BeverlyBrown 2018-05-18T20:28:29Z https://communities.sas.com/t5/SAS-Customer-Intelligence/saschat-CX-real-time-analytics-and-customer-data-analytics/m-p/463436#M929 <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="How to provide great CX.png" style="width: 375px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/20612iBCB2886EFD0F1F99/image-dimensions/375x251?v=v2" width="375" height="251" role="button" title="How to provide great CX.png" alt="How to provide great CX.png" /></span>From time to time on Twitter, we host #SASchats on topics of interest to groups of SAS users. Earlier today, there was one on the role of analytics in creating great customer experiences.</P> <P>&nbsp;</P> <P>These questions sparked the conversation:&nbsp;</P> <P>&nbsp;</P> <UL> <LI>How can customer data and analytics impact customer experience across touch points and devices?</LI> <LI>What’s driving investment in real-time customer analytics?</LI> <LI>What does it take to reach customers in real time?</LI> <LI>What barriers do you see to customer centricity?</LI> <LI>What are the critical success factors?</LI> <LI>Where should organizations begin?</LI> </UL> <P><FONT size="3">Eavesdrop after the fact&nbsp;</FONT></P> <P>&nbsp;</P> <P>Hit the orange button and see what was said!</P> <P><A href="https://twitter.com/i/moments/997487548455968768" target="_blank"><SPAN class="cta-button-article">#SASchat Rewind</SPAN></A></P> Fri, 18 May 2018 20:28:29 GMT https://communities.sas.com/t5/SAS-Customer-Intelligence/saschat-CX-real-time-analytics-and-customer-data-analytics/m-p/463436#M929 BeverlyBrown 2018-05-18T20:28:29Z