SAS Digital Marketing - ClickThrough Counter - Outlook

miki7 — Thu, 10 May 2018 12:57:53 GMT

Dear SAS communities,

we use campaign in CIStudio with channel

SAS Digital Marketing 6.4

Where is available to track clickthroughs from emails hypertext links - using table called resp0_xxx (where xxx is some sort of has for campaign executed as far i know)

Every clickthrough is counted like a charm except those that are clicked from MS Outlook.

Message is succesfully sent and received.

ClickThrough works -> User gets to desired page.

Unfortunately, it does not appear as new record in previously mentioned table resp0_xxx, so our campaign workers are not available to determine whether it was clicked or not.

In other Clients/Browsers was everything OK.

Last hotfix we installed was: U55013 - We use separate nodes for CM and DM server, both views of registry are attached to this question.

http://ftp.sas.com/techsup/download/hotfix/HF2/U/U55/U55013/xx/lax/U55013la.html

Thank you for your help!

Michal

Re: SAS Digital Marketing - ClickThrough Counter - Outlook

suksma — Thu, 10 May 2018 13:09:47 GMT

Hi there,

This is likely to be getting blocked by MS Outlook, if the same link works with other email clients.

Please open a track with SAS Technical Support if you need further help.

Thanks and best regards!

topic Re: SAS Digital Marketing - ClickThrough Counter - Outlook in SAS Customer Intelligence

SAS Digital Marketing - ClickThrough Counter - Outlook

Re: SAS Digital Marketing - ClickThrough Counter - Outlook