topic Re: Error while executing a Campaign in SAS MA in SAS Customer Intelligence

Error while executing a Campaign in SAS MA

Rupasree — Tue, 10 Oct 2017 13:11:55 GMT

Hi All,

When I am executing a campaign in SAS MA, it gives me an error as

"The campaign cannot connect to the database" .

Can you please help me figure out what can be the issue.

Thanks in advance.

Re: Error while executing a Campaign in SAS MA

pcapazzi — Tue, 10 Oct 2017 13:49:23 GMT

You should look at the MA Core Logs around the time of this message. Or search through the log for the message. That may help you.

Re: Error while executing a Campaign in SAS MA

Rupasree — Wed, 11 Oct 2017 04:08:23 GMT

Thanks for your reply.

Can you please tell me the location/path of MA core log files.

Thanks in advance.

Re: Error while executing a Campaign in SAS MA

needle — Wed, 11 Oct 2017 13:17:28 GMT

The default location for the MA log files is <SASCONFIG>\Web\Logs\SASServer6_1 on your mid-tier server.

Look for a file called SASCustIntelCore6.x.log where x is the minor version of CI (assuming you're on version 6.x). The log will roll over daily by default.