topic Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI) in SAS Customer Intelligence

Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Mrityunjay_Kuma — Tue, 13 Jun 2017 06:56:31 GMT

Hi ,

Facing error while login to SAS CI studio, while others tools are working fine in same environment(EG,DI)

There is error like,

HTTP Status 500 - The system attempted to find and access a service for interface 'com.sas.svcs.config.client.UrlGeneratorInterface' for 2 hours and was unsuccessful.

Some findings when tried to fix it...

1- SAS Web Application server is up.

2- There is sufficent size @ configuration-directory\Lev1\Web\activemq\data

3- All SAS servces are up.

Can you please help me what would be possible reason for this error...

Br,

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Kurt_Bremser — Tue, 13 Jun 2017 07:27:27 GMT

Have you already tried restarting the web and web application servers (apache & tomcat)?

500 is the generic "internal server error" that may point to a hung app in a servlet container.

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Mrityunjay_Kuma — Tue, 13 Jun 2017 12:04:51 GMT

Hi kurtBremser,

We discovered that the problem was caused by SASServer1_1 not starting properly. We cleared work, temp and logs directories from under ../Lev1/Web/WebAppServer/SASServer1_1 and that allowed the server to start without issues.

Br,

Re: Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

Kurt_Bremser — Tue, 13 Jun 2017 12:08:07 GMT

Congrats!

Glad if I was able to point you in the right direction.