topic Re: Set Event Timeout for _SAS_CONTACT_HISOTRY_EVENT in SAS Customer Intelligence

Set Event Timeout for _SAS_CONTACT_HISOTRY_EVENT

teresa_abbate — Fri, 02 Sep 2016 08:36:02 GMT

Hi all,

for my decision campaign, I need to change the default timeout of 1000 ms for the _SAS_CONTACT_HISTORY_EVENT. This event is used by native SAS flow "_SAS_CONTACT_HISTORY_WS_FLOW" for updating the contact history table when a Decison Campaign is executed.

Thees are the steps done:

1.Open Management Console

2. Plug-ins--> Decision Services Manager -->SASEngineRepository--> Event

3.Right click on the event

4.Enable timeout --> set a different timeout

5.click OK

After theese steps I've closed the SAS Management Console, re-opened it and at the path " Plug-ins--> Decision Services Manager -->SASEngineRepository--> Event", the event now has the new timeout value.

However, at the path " Plug-ins--> Decision Services Manager -->SASEngineRepository--> Decision Flows" of SMC, for "_SAS_CONTACT_HISTORY_WS_FLOW" the value of Timeout Value is set to "None" and Timeout Stasus is still "Disabled".

I did a Syncronization with the Repository but nothing is changed.

How can I do?

The version of Real Time Decision Manager is 6.4 and SMC is 9.4.

Thank you,

Teresa

Re: Set Event Timeout for _SAS_CONTACT_HISOTRY_EVENT

shill — Fri, 02 Sep 2016 13:18:08 GMT

When you use the plug-in to change the timeout value, it communicates directly with the engine server, so you won't see those changes reflected in the copy stored locally in the metadata server's engine repository folder.

Re: Set Event Timeout for _SAS_CONTACT_HISOTRY_EVENT

teresa_abbate — Fri, 02 Sep 2016 13:37:00 GMT

Hi Shill!

Do you mean that even if i don't see changes in the metadata server's engine repository, the event timeout is active?

Re: Set Event Timeout for _SAS_CONTACT_HISOTRY_EVENT

shill — Fri, 02 Sep 2016 13:39:08 GMT

That's correct.

Re: Set Event Timeout for _SAS_CONTACT_HISOTRY_EVENT

teresa_abbate — Fri, 02 Sep 2016 14:29:20 GMT

Thank you Shill!