Which SAS server to install CI360 Direct Agent

alko13 — Fri, 15 Sep 2023 05:53:23 GMT

Hi,

I am reading about CI360 Engage Direct as a preparation for future implementation.

I came about CI 360 Direct Agent. Where is this usually installed or Best Practice where this should be located in a 9.4 environment? Metadata Compute or Midtier Server?

Thanks

Re: Which SAS server to install CI360 Direct Agent

JamesAnderson — Fri, 15 Sep 2023 08:27:38 GMT

Hi @alko13 , it best fits on the midtier. Having said that, when comparing Engage Direct to other 9.4 based applications, much of the solution is cloud based (for example the UI, identity, authentication authorisation, scheduling as a few examples). Consequently much of the traditonal 9.4 workload is not using the main components of 9.4 for the heavy work, but rather a very light purpose. We find many installations are co-locating all 3 tiers because metadata and midtier are so lightly used or perhaps on 2 tiers not 3. The architecture decisions will depend on your implementations usage, workload and organisation's IT standards.

Regards

James

topic Re: Which SAS server to install CI360 Direct Agent in SAS Customer Intelligence

Which SAS server to install CI360 Direct Agent

Re: Which SAS server to install CI360 Direct Agent