Issues Saving Segment Maps in SAS CI360 Engage Direct On Prem

al_xpn — Wed, 26 Aug 2020 03:03:47 GMT

Hi, I have some users reporting save issues when they attempt to save their Segment Map. The save simply does not complete. They just get 3 dots in the middle of the screen moving back n forth as if to complete the save, but it just never completes and user is forced to logout. It just started today, and we cannot replicate the issue here on our side (we're the vendor providing access to Engage:Direct). Client is using Chrome in Incognito mode, and more than one user is having this issue. Have you ever run into this issue before?

Re: Issues Saving Segment Maps in SAS CI360 Engage Direct On Prem

OlafKratzsch — Wed, 26 Aug 2020 14:00:41 GMT

Please open a track with our Technical Support and provide them the time when it happened, which user and which Segment Map. They will be able to check the logs to see why the UI never came back.
Was the Segment Map successfully saved when the user logged back in or were the changes lost?

topic Issues Saving Segment Maps in SAS CI360 Engage Direct On Prem in SAS Customer Intelligence

Issues Saving Segment Maps in SAS CI360 Engage Direct On Prem

Re: Issues Saving Segment Maps in SAS CI360 Engage Direct On Prem