topic Re: "businessProcessStepAttempts" Error when publishing a Business Process Event in CI360 in SAS Customer Intelligence

"businessProcessStepAttempts" Error when publishing a Business Process Event in CI360

Saad360 — Wed, 08 Jul 2020 13:53:59 GMT

Hi everyone,

While working on the CI360 Bootcamp (Exercice 6) for delivery and post-sales, I keep facing an error when attempting to publish a simple Business Process.

My guess is that this may be related to the step limit setting that has been removed in the latest releases of SAS CI360.

I made sure to follow the exercice solution meticulously and I tried it 4 times in 2 different tenants, but with no luck.

Any input on how to fix this would be much appreciated!

Thanks,

Re: "businessProcessStepAttempts" Error when publishing a Business Process Event in CI360

OlafKratzsch — Wed, 08 Jul 2020 14:14:26 GMT

This was a known defect that was fixed end of June. Looks like that hotfix got never deployed on the training environment.
We are going to update the training environment to the latest 20.07 release at some point this week which will include a fix for this problem.

Re: "businessProcessStepAttempts" Error when publishing a Business Process Event in CI360

Saad360 — Wed, 08 Jul 2020 14:37:48 GMT

got it, thank you very much for your swift response, much appreciated.

Re: "businessProcessStepAttempts" Error when publishing a Business Process Event in CI360

Saad360 — Thu, 09 Jul 2020 13:26:41 GMT

Hi Olaf,

Just a small follow-up on the above, I'm facing an issue where I am unable to publish events and they all come back to Ready state without any notification or warning. I've given it plenty of time and many tries but to no results.

I noticed that this problem started right after I got the "businessProcessStepAttempts" bug and I'm wondering if this might be related. I deleted the Business Process Event but it still doesn't work.

Thanks in advance!

Best,

Re: "businessProcessStepAttempts" Error when publishing a Business Process Event in CI360

OlafKratzsch — Thu, 09 Jul 2020 16:52:44 GMT

This really sounds odd. I am not aware of a connection between the error with the businessProcessStepAttempts and generally not being able to publish. Sounds like a problem for our Technical Support

Re: "businessProcessStepAttempts" Error when publishing a Business Process Event in CI360

Saad360 — Thu, 09 Jul 2020 17:20:44 GMT

Thanks Olaf for your help. I'll wait for the 20.07 release on Saturday to see if its fixes it, else I will contact Technical Support.

I'll keep this post updated.

Best,

Re: "businessProcessStepAttempts" Error when publishing a Business Process Event in CI360

Saad360 — Wed, 15 Jul 2020 15:18:16 GMT

Quick update on the issues described above, the update on Saturday 11/07/2020 fixed both issues.

Best,