https://communities.sas.com/t5/SAS-Customer-Intelligence/How-quot-update-contact-history-quot-work-internally/m-p/663361#M1572 <P>We use RTDM 6.5 , we have a decision flow have two sub-diagram,&nbsp; three reply nodes checked "update contact history" box, about a weeks before, we can see three records generated&nbsp;in contact history table for every communication.</P><P>&nbsp;</P><P>Two days before, we find that there are only two records generated in contact history table&nbsp;for sub-diagram, the record for main-diagram lost, we change nothing for this decision flow, so we suspect there are something wrong with testing database, so we restore the testing database to earlier version.</P><P>&nbsp;</P><P>Now, we find there are only one record generated&nbsp;for&nbsp;main-diagram&nbsp;, record lost for sub-diagram, how&nbsp; "update contact history" work internally? how can we debug this kind of problem? thanks.</P> Fri, 19 Jun 2020 02:48:23 GMT Jidong 2020-06-19T02:48:23Z https://communities.sas.com/t5/SAS-Customer-Intelligence/How-quot-update-contact-history-quot-work-internally/m-p/663361#M1572 <P>We use RTDM 6.5 , we have a decision flow have two sub-diagram,&nbsp; three reply nodes checked "update contact history" box, about a weeks before, we can see three records generated&nbsp;in contact history table for every communication.</P><P>&nbsp;</P><P>Two days before, we find that there are only two records generated in contact history table&nbsp;for sub-diagram, the record for main-diagram lost, we change nothing for this decision flow, so we suspect there are something wrong with testing database, so we restore the testing database to earlier version.</P><P>&nbsp;</P><P>Now, we find there are only one record generated&nbsp;for&nbsp;main-diagram&nbsp;, record lost for sub-diagram, how&nbsp; "update contact history" work internally? how can we debug this kind of problem? thanks.</P> Fri, 19 Jun 2020 02:48:23 GMT https://communities.sas.com/t5/SAS-Customer-Intelligence/How-quot-update-contact-history-quot-work-internally/m-p/663361#M1572 Jidong 2020-06-19T02:48:23Z