[SAS Discover] Click Data not coming through on Custom Event despite registering event in Inspector

rachelfkm_bnz — Tue, 16 Jun 2020 06:07:31 GMT

We've lodged a ticket for this but we were wondering if other companies are facing the same problem.

Basically, we've created a custom event where the Click Target picks up on the selectorPath below:

[data-discover-id="XXX"]>section>div>[data-discover-component-name="XXX"]

We use custom attributes in our HTML in order to pass supplementary data through to SAS Discover.

When we perform tests on the click, we can see that it triggers the desired tracking rule and it's picking up on the data. However, we do not see any data coming through to either the SAS Discover UI or the Custom Events table.

Unfortunately, we're testing this on our DEV server which is blocked by a company firewall so we cannot release the URL publicly.

Is there any documentation around how Click Targets on Custom Events/Promotions are supposed to be setup in order for it to register accordingly?

SAS Support Ticket number: 7613102369

Re: [SAS Discover] Click Data not coming through on Custom Event despite registering event in Inspec

OlafKratzsch — Tue, 16 Jun 2020 12:35:40 GMT

Since the 20.03 release most of the event rules are evaluated in the streaming data platform. The tag collects the basic information - in your case the click event - and then rules are applied server side. To understand why this is not working you need to look at 2 things side-by-side.

Check your click event in the browser and all the attributes it collects. You can do that via the event inspector. Personally I prefer the network tab of the browser's developer tools and look at the payload of the POST request that sends the click event.

And then you need to look at your custom event configuration and see if the conditions match the values that are getting collected.

If you can share a screenshot of both I can take a look and see if there is anything amiss.

topic [SAS Discover] Click Data not coming through on Custom Event despite registering event in Inspector in SAS Customer Intelligence

[SAS Discover] Click Data not coming through on Custom Event despite registering event in Inspector

Re: [SAS Discover] Click Data not coming through on Custom Event despite registering event in Inspec