topic Re: SASCustIntelCore6.5 log grows and grows and grows in SAS Customer Intelligence

SASCustIntelCore6.5 log grows and grows and grows

FK1 — Mon, 04 May 2020 07:43:42 GMT

Hi Everyone,

Since a couple of days, the SASCustIntelCore6.5 log (22 MB) is not being dumped into a seperate file every night, but instead keeps on growing ever since April 29th. I do not recall having changed any parameters in any config.xml regarding logging. Can somebody tell me, how to get to the state again, that the SASCustIntelCore6.5 log ist being "flushed" every night in the sense, that there is a file being created like the ones that are shown in the attached list?

Cheers,

Re: SASCustIntelCore6.5 log grows and grows and grows

Banse — Mon, 04 May 2020 08:06:51 GMT

Hi,

go in your Middletier Config to Web=>Common=>LogConfig to SASCustomerIntelligenceCore

and Change the Fileappender to DailyRollingFileAppender:

Hope this helps.

Re: SASCustIntelCore6.5 log grows and grows and grows

FK1 — Tue, 05 May 2020 10:19:26 GMT

Hi @Banse ,

thank you for your help. Just a quick follow-up:

do you mean to replace the line

"<appender class="org.apache.log4j.RollingFileAppender" name="REDIR_FILE">"

with

"<appender class="org.apache.log4j.DailyRollingFileAppender" name="REDIR_FILE">" ?

Or do you mean to add an extra Tag set with the adjusted appender class- statement ?

"

Re: SASCustIntelCore6.5 log grows and grows and grows

Banse — Tue, 05 May 2020 10:30:28 GMT

Hi,

i've just replaced it. (copied original file to .orig and then I have replaced the line)

Kind regards,

Markus

Re: SASCustIntelCore6.5 log grows and grows and grows

FK1 — Tue, 05 May 2020 11:51:25 GMT

Hi Markus,
always a good idea to keep the original 🙂 I'll try it out!

Thx

Re: SASCustIntelCore6.5 log grows and grows and grows

FK1 — Fri, 08 May 2020 09:11:42 GMT

Hi Everyone,

unfortunaltely the "DailyRollingFileAppender" change in the "SASCustIntelCore-log4j.xml" did not help. Still, the log keeps growing and is not being flushed on a nightly basis.

Does anybody have another idea?

Cheers,

Re: SASCustIntelCore6.5 log grows and grows and grows

Banse — Fri, 08 May 2020 09:38:05 GMT

Hi,

have you restarted your MiddleTier Servers? The change does need a restart.
If this is not working after a restart, I think you should open a track at support.sas.com

kind regards

Markus

Re: SASCustIntelCore6.5 log grows and grows and grows

FK1 — Fri, 08 May 2020 10:25:39 GMT

Hi Markus,
in fact, I DID NOT!! Good point. I'll restart them over the weekend and will come back on Monday - with hopefully, good news 🙂