https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583418#M1251 <P>I will definitely check on this. Thank You for your assistance.&nbsp;</P> Fri, 23 Aug 2019 09:34:59 GMT Sathiyan 2019-08-23T09:34:59Z https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/581903#M1241 I here seeking for a advice on the possibilities to intergrate WhatsApp with Ci360 engage inorder to send digital marketing related campaigns. Appreciate the team guidance on this. Thank You. Sat, 17 Aug 2019 02:41:57 GMT https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/581903#M1241 Sathiyan 2019-08-17T02:41:57Z https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583134#M1246 <P>Using an "External System Task", you can push events from 360 to an on-premises agent (custom written in Java using our Agent SDK) that can pass those events to any messaging system (WhatsApp, Line, Viber, etc.). I know one of my colleagues in Japan has done this; hopefully he'll be able to share more details here, but in general that's the approach to this kind of integration.</P> Thu, 22 Aug 2019 11:49:44 GMT https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583134#M1246 shill 2019-08-22T11:49:44Z https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583141#M1247 <P>Just as Steve mentioned, CI360 is quite flexible to integrate with external systems with limited coding(Java) in agent.</P> <P>Attachment is what we did as a small PoC to integrate CI360 with Facebook Messenger, I believe as long as WhatsApp provides open API to send out message, you must be able to integrate with it by means of the same approach.</P> Thu, 22 Aug 2019 12:09:24 GMT https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583141#M1247 JustinZhuo 2019-08-22T12:09:24Z https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583417#M1250 <P>Thank You Shill. I will definitely will check on this. &nbsp;</P> Fri, 23 Aug 2019 09:34:05 GMT https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583417#M1250 Sathiyan 2019-08-23T09:34:05Z https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583418#M1251 <P>I will definitely check on this. Thank You for your assistance.&nbsp;</P> Fri, 23 Aug 2019 09:34:59 GMT https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/583418#M1251 Sathiyan 2019-08-23T09:34:59Z https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/948271#M2037 <P>To integrate CI360 (Customer Interaction 360) with WhatsApp, you would typically use WhatsApp's Business API through CI360's platform. This setup enables automated messaging, real-time customer support, and data analysis of customer interactions. Integration requires setting up API configurations, authentication, and message templates that comply with WhatsApp's guidelines.</P><P>If you need more specific details or assistance with the technical setup, feel free to ask or visit the Micro Focus support forums for guidance!</P> Sun, 20 Oct 2024 03:38:22 GMT https://communities.sas.com/t5/SAS-Customer-Intelligence/Ci360-integration-with-WhatsApp/m-p/948271#M2037 sajjad1122 2024-10-20T03:38:22Z