topic SAS RTDM: _SAS_CONTACT_RULES_EVENT in SAS Customer Intelligence

SAS RTDM: _SAS_CONTACT_RULES_EVENT

psmerill — Wed, 22 May 2019 14:25:13 GMT

Hello everybody,

We executed a decision campaign but it didn't work.

Then we checked in "SASDecisionServicesEngine6.4.log" and we have the following error:

com.sas.analytics.ph.RTDMException: No Flow configured for event: _SAS_CONTACT_RULES_EVENT

Could you help us to resolve this problem please?

Thank you in advance for your help,

Paolo

Re: SAS RTDM: _SAS_CONTACT_RULES_EVENT

RajaMarla — Thu, 20 Jun 2019 21:48:31 GMT

This type of errors are best handled through SAS Technical support. Typically, these errors require us to know the events preceding this error and possibly the log files.

The event that is named in the error, is included in the out of the box configuration.

Re: SAS RTDM: _SAS_CONTACT_RULES_EVENT

BeverlyBrown — Fri, 21 Jun 2019 13:32:14 GMT

Hi @psmerill, you may have already opened a Technical Support track, but for the convenience of any other customers who find this thread, here's a link to all the ways to reach Tech Support: https://support.sas.com/en/technical-support/contact-sas.html.

Re: SAS RTDM: _SAS_CONTACT_RULES_EVENT

VamsiM — Fri, 28 Jun 2019 03:38:24 GMT

Did you try Activating the _SAS_CONTACT_RULES_DS2_FLOW in SMC
It can be found in SMC under
Plug-ins --> Decision Services Manager --> SAS Decision Services servers --> SASDSEngineServer --> EngineRepository --> Decision Flows
As Raja suggests, this is a standard configuration step, so, you should have had this set to Active as part of your install configuration.