topic Re: Auto Updation of CDM in SAS Customer Intelligence

Auto Updation of CDM

AshishT — Wed, 21 Nov 2018 07:21:09 GMT

Hi All,

We have Marketing Automation and Digital Marketing at our site. I had a few questions regarding auto-updation of CDM

1) I think that CDM(Response History) should get auto updated with the response from Digital Marketing. Please validate if my understanding is correct.

2) If yes, can I have list of things which need to be done for setting up the auto update

My CDM resides in an Oracle DBMS.

Re: Auto Updation of CDM

suksma — Wed, 21 Nov 2018 12:38:35 GMT

Hi AshishT,

The instructions on how to set up Contact and Response History for SAS Digital Marketing can be found in the SAS Digital Marketing Admin' Guide: http://support.sas.com/documentation/solutions/ci/6.5/en/PDF/sdmag.pdf Chapter 6 - Customizing the Server.

If you don't have access to this site, or need further information, please raise a SAS Technical Support track using this form:

https://support.sas.com/ctx/supportform/createForm

Thanks and regards!

Re: Auto Updation of CDM

AshishT — Thu, 22 Nov 2018 04:19:46 GMT

Hi Suksma,

Thanks for your reply. We have done settings according to what is mentioned in the said chapter. But still the response history records are not updated.
Do we need to make any changes in CI_Response table?

Regards,
Ashish T

Re: Auto Updation of CDM

suksma — Thu, 22 Nov 2018 14:19:32 GMT

Hi Ashish, I understand SAS Technical Support has asked for Webex with you on Monday - we can look at your system directly then, and figure out what is going wrong.

Thanks!