topic Re: SAS Very slow or not responding in SAS Customer Intelligence

SAS Very slow or not responding

faisalbasra — Sun, 09 Sep 2018 07:32:26 GMT

We have SAS CI Studio 6.4 and facing deadly slow performance on CI Studio. RTDM deployed campaigns are working fine in the engine, only facing slow while designing and execution of campaigns in MA.

We increased the heap size of Server1, Server2, Server6 to each 6GB but still not any improvement.

Any help here?

Re: SAS Very slow or not responding

JamesAnderson — Mon, 10 Sep 2018 01:30:31 GMT

Hi Faisal,
This is a complex topic with many possible causes and solutions. Your best course of action is to open a track with SAS Technical Support.
Regards
James

Re: SAS Very slow or not responding

JuanS_OCS — Wed, 12 Sep 2018 12:34:19 GMT

Hello @faisalbasra,

dis you manage to solve and understand the problem? Is this happening with CI or other web applications as well?

I fully agree with @JamesAnderson, the best is to contact SAS Technical Support. Beware that increasing sizes is not always the best, you can even decrease performance (a lot) if you change JVM settings by yourself.

I would like to suggest as well to check, with SAS Environment Manager or any JMX monitoring console, as jconsole, the GC (Garbage Collection) and HeapSizes of your applications. And the logs of your web applications. This usually helps to understand what is going wrong.

I would check and monitor as well your database. Very often the campaings run slow because of database configuration conflicts (you need a good DBA available).

Kind regards,

Juan

Re: SAS Very slow or not responding

Zain_Hayat — Thu, 13 Sep 2018 06:00:22 GMT

DID it work. ?