topic Re: SAS CI Studio Error on Logon or opening existing Campaigns in SAS Customer Intelligence

SAS CI Studio Error on Logon or opening existing Campaigns

Gooty5 — Wed, 12 Sep 2018 01:09:59 GMT

Hi - We are getting error on trying to login or open an existing Campaigns. This was working till yesterday without any issue. Attached screenshot of error for reference. Please advise in this regard. Really appreciate your help.

Thank You

Muralidhar Gooty

Re: SAS CI Studio Error on Logon or opening existing Campaigns

Gooty5 — Wed, 12 Sep 2018 01:14:26 GMT

Error Message:
An error has occurred. See the log files on node SASServer6_1_xxxxxxx.edu for details.

Re: SAS CI Studio Error on Logon or opening existing Campaigns

JamesAnderson — Wed, 12 Sep 2018 04:36:31 GMT

HI Muralidhar,
Unfortunately that generic error message could be many different things. You will need to take a look at {SASHOME}/Config/Lev1/Web/Logs/SASCustomerIntelligenceCore.6.x.log (where x is your version number), around the time that you experienced the generic error.
This sort of a problem is best tackled with SAS Technical Support - so you are advised to open a track with them.
Regards
James