topic Re: Not able to install SAS Management console in Administration and Deployment

Not able to install SAS Management console

Manny3 — Tue, 01 Aug 2017 09:53:57 GMT

I am trying to install SAS Management console Client , but getting error while selecting the SID file. the error is Tech Support number value doesnt matches.

//Manny

Re: Not able to install SAS Management console

LinusH — Tue, 01 Aug 2017 18:51:59 GMT

1. Contact your SAS administrator.
2. Contact SAS tech support.

Re: Not able to install SAS Management console

lanceanz — Tue, 01 Aug 2017 19:32:05 GMT

What's the exact error? It might be that you're not using the correct SID file. Some sites have multiple files (ours does).

Re: Not able to install SAS Management console

SASKiwi — Wed, 02 Aug 2017 02:41:25 GMT

This may be caused by selecting a SID file that doesn't match the version / maintenance level (TS level) of SMC.

Re: Not able to install SAS Management console

JuanS_OCS — Thu, 03 Aug 2017 09:44:30 GMT

Hello @Manny3,

as adviced by @SASKiwi and @LinusH, the support id on your software depot/order is not the same as the one in the license you are using.

Are you using a renewal license or the one coming with your own depot? Does your depot include several software orders?

Please try to align support id of the order you use, and the support id of the license. In case you cannot manage to do it and still have problems, please contact your SAS Technical Support team, they will be able to solve your question so you can move forward.

Hope it helps.

Kind regards,

Juan

Re: Not able to install SAS Management console

Manny3 — Thu, 03 Aug 2017 11:35:26 GMT

Hi Guys,

Thanks all for the feedbacks and suggestion.

I have contacted the SAS technical support they have provided a revised SID files as the existing one are expired and now i am able to install it.

Re: Not able to install SAS Management console

Manny3 — Thu, 03 Aug 2017 11:39:18 GMT

Hi Juan,

Yes my order contains multiple products, but even now after installaing SAS MC, I am not able to check a relevant entry for SAS MC in my SID file , possibly it is packed in with some other product .

Also, I am not sure why deployment manager is asking for a SID for a Client Installation.

Re: Not able to install SAS Management console

JuanS_OCS — Thu, 03 Aug 2017 11:43:53 GMT

Hi there,

SAS Management Console does not require a license per-se, therefore you won't find any entry in the SID file.

But the deployment requires a valid license anyways. The reason probably would be Integration Technologies, but I think I am probably not the most suitable person to answer that question. I would definetely ask this question to your SAS representative or SAS technical support.