topic Re: SAS Environment Manager Agent config update failure in Administration and Deployment

SAS Environment Manager Agent config update failure

nhvdwalt — Thu, 29 Jun 2017 10:11:45 GMT

Hi team,

I'm updating the SAS Environment Manager Agent configuration with SAS 9.4 ship event 17w25. The SAS Deployment Manager fails the update with a 'stack overflow' and a 'Unknown error has occured' error. No more errors are availble. Also, the SAS Environment Manager Agent item appears twice in the SAS Deployment Manager items, see attached screenshot.

Any ideas ?

Thanks,

Nico.

Re: SAS Environment Manager Agent config update failure

alexal — Thu, 29 Jun 2017 10:19:56 GMT

@nhvdwalt,

It's very hard to say what went wrong based on the screenshot. I would like to review the most recent IT & SDM logs:

IT_*.log from /<SASHome>/InstallMisc/InstallLogs
SDM_*.log from /<INSTALLER_HOME>/.SASAppData/SASDeploymentWizard

Re: SAS Environment Manager Agent config update failure

nhvdwalt — Thu, 29 Jun 2017 10:39:25 GMT

Thanks alexal,

No IT logs were produced and the SDW logs just refer you back to the logs under ../Configure/Logs and those only state the error I mentioned previously.

Re: SAS Environment Manager Agent config update failure

alexal — Thu, 29 Jun 2017 10:59:59 GMT

@nhvdwalt,

Please restart SAS Deployment Manager with an option "-loglevel 2", repeat a problem and check these folders again.

Re: SAS Environment Manager Agent config update failure

nhvdwalt — Thu, 29 Jun 2017 11:24:00 GMT

Hi alexal,

The results are the same as previously now with loglevel=2

Re: SAS Environment Manager Agent config update failure

alexal — Thu, 29 Jun 2017 11:27:58 GMT

@nhvdwalt,

What about log files? It's almost impossible that SAS Deployment Manager is not creating the log file.

Re: SAS Environment Manager Agent config update failure

nhvdwalt — Thu, 29 Jun 2017 11:39:09 GMT

IT_*.log from /<SASHome>/InstallMisc/InstallLogs

The SDM didn't produce any IT_* logs here

SDM_*.log from /<INSTALLER_HOME>/.SASAppData/SASDeploymentWizard

There are logs here, but they just mention the logs under ..\Lev1\Logs\Configure

..\Lev1\Logs\Configure

These logs just mention the 'stack overflow' and 'An unexpected....' errors

Re: SAS Environment Manager Agent config update failure

alexal — Thu, 29 Jun 2017 11:44:53 GMT

@nhvdwalt,

May I ask you to show the most recent log file from ..\Lev1\Logs\Configure?

Re: SAS Environment Manager Agent config update failure

nhvdwalt — Thu, 29 Jun 2017 11:54:07 GMT

Sure, can I perhaps email them to you ?

I cannot remove the client information from the logs, to many.

Re: SAS Environment Manager Agent config update failure

alexal — Thu, 29 Jun 2017 11:59:15 GMT

@nhvdwalt,

You can send me a private message here and attach the log file. Or open a technical support track by sending a message to support@sas.com.

Re: SAS Environment Manager Agent config update failure

nhvdwalt — Thu, 29 Jun 2017 12:15:00 GMT

Thanks for the tip

I have already opened a Track # 7612159687