topic Re: SAS application is not available to install in Administration and Deployment

SAS application is not available to install

Riana — Tue, 23 Aug 2016 12:06:48 GMT

Hi,

Sorry if I send my question to this location. I couldn't post it to "Administration and Deployment" and got error.

I've upgraded my computer from x32 to x64 and when I'm running SAS Deployment Wizard to install Base SAS, there is no option to install it in the product list.

In OrderSummary is mentioned that Base SAS is available to be installed. In "product to install" drop down list I've chosen "SAS Foundation and related software". What is the problem and why Base sas is not available in the list ?

Doriana

Re: SAS application is not available to install

Kurt_Bremser — Tue, 23 Aug 2016 12:38:48 GMT

It might be that your licence does not cover the 64-bit version.

Re: SAS application is not available to install

Riana — Tue, 23 Aug 2016 13:28:23 GMT

But a friend of mine did the same and could install the Base SAS.

Re: SAS application is not available to install

Reeza — Tue, 23 Aug 2016 13:32:02 GMT

Licenses are specific to OS and bitness

And I'm pretty certain you can install 32 bit on a 64 bit machine

Talk to your SAS administrator if you have issues or ask your friend what they choose in set steps.

Re: SAS application is not available to install

Riana — Fri, 26 Aug 2016 08:42:51 GMT

Thank you Reeza. I asked my friend and I followed the same steps that he did but still no Base SAS available to install in the list.

Re: SAS application is not available to install

Reeza — Fri, 26 Aug 2016 10:35:28 GMT

Contact your SAS rep,for a new installation media would be my next suggestion.

If if you call or email,SAS tech support they can check your license and possible help walk you through the start up. We're limited in what we can suggest via messages.

Re: SAS application is not available to install

Riana — Wed, 07 Sep 2016 07:06:15 GMT

I've contacted SAS support and they checked the license files. I've also sent each screen shot of the installation process that I've undergone and everything was ok but they couldn't help me on this. Do you have any idea that what should I do? Or what might be the problem?

Re: SAS application is not available to install

Reeza — Wed, 07 Sep 2016 10:08:40 GMT

My only thought is do you need to create a depot that you can first install from or do you have incorrect media files.

But if SAS tech support was unable to help I don't we can.

What version of SAS are you trying to install and what is your OS?

Re: SAS application is not available to install

anja — Wed, 07 Sep 2016 12:09:37 GMT

Hi,

do you still have a SAS install on your machine right now?

If so, what you could try is uninstalling the existing one, and then try and install from the media/depot you have.

Please make sure you back up your environment before going that route!!!

Are you installing from media or from a software depot?

Something must have gone wrong with your SAS files when the environment was upgraded from 32-bit to 64-bit.

What version of SAS are you running? Are you trying to do a SAS version upgrade at the same time?

What are the exact steps you go when trying to install?

Check with your administrator if you have permissions to install.

These are a lot of questions, but hopefully the answers will bring us a bit closer to what is going on

Thanks

Anja