topic SAS Management console 9.4 does not open in Administration and Deployment

SAS Management console 9.4 does not open

sasprofile — Thu, 16 Jun 2016 22:19:11 GMT

Hello,

I have any issue with SMC,I installed recently SAS 9.4 successfully without any issues on my machine.

for the first 2 times SMC opened without any issues,but after that when I tried to open SMC the

management console screen launches but it never moves further it stays at the first screen only for

hours and the screen won't go away until I reboot.

but sometimes when the screen stays there only and if I try to open SMC once again

it opens but the first screen will stay there only it won't go until I reboot.

I think it could be Java related since SMC is Java based client.

currently below Java versions installed on my machine and I have SMC 9.3 that works perfectly

on same machine.am not sure whether below versions are supported or not for SMC 9.4

Java 6 update 24

Java 6 update 43

am not sure where it's going wrong,I would appreciate if you can help me with this issue

Thank you

LinusH — Fri, 17 Jun 2016 06:36:36 GMT

Start looking into logs: Metadata server, SMC client and even Windows event logs.
A reinstall of the client sometimes solves issues like this.

sasprofile — Fri, 17 Jun 2016 12:54:00 GMT

I have already reinstalled SMC on my machine,but that did not resolve the issue.

anja — Fri, 17 Jun 2016 22:02:07 GMT

Hi,

have you looked at the log files, and Win event viewer, to see if there is something that would give you information on what might be going on?

Next step would be to open a ticket with Tech Sup.

Thanks

Anja