topic Re: SAS restart fails in Administration and Deployment

SAS restart fails

manix — Mon, 20 Apr 2026 13:22:13 GMT

Hello,

when trying to restart the SAS services with a .yml script I can't pass the following step(I tried multiple times):

TASK [Rerun start SAS services if needed] ***********************************************************************************************
changed: [compute]

I will provide the start.yml if necessary.

Thank you

Re: SAS restart fails

manix — Tue, 21 Apr 2026 10:52:19 GMT

the sequence that gives the error is at the end of the start.yml file:

- name: Rerun start SAS services if needed
shell: /etc/init.d/sas-viya-all-services start
when: not ansible_check_mode and ((svas1 is defined and (svas1.stdout is search('Failed!') or svas1.stdout is search('timeout'))) or (svas2 is defined and (svas2.stdout is search('Failed!') or svas2.stdout is search('timeout'))))
register: svasall
until: svasall.stdout.find('Failed!') == -1 and svasall.stdout.find('timeout') == -1
retries: "{{svas_retry_count}}"
delay: "{{svas_delay_timer}}"

Could it be a timeout issue do i need to change some parameters?

Re: SAS restart fails

michele_sas — Tue, 21 Apr 2026 13:48:20 GMT

Hi @manix

It looks like you are using SAS Viya ARK viya-services-start.yml to start services, is that right?
ansible-playbook viya-ark/playbooks/viya-mmsu/viya-services-start.yml

If you are getting stuck on TASK [Rerun start SAS services if needed] the issue is not likely the yml but is instead a problem with SAS Viya service(s).
When having a problem starting SAS Viya 3.5 (or 3.4) services the knowledge article below is the gold standard for troubleshooting and resolving service start-up problems.
SAS Support - Resolving SAS® Viya® 3.5 service start-up problems on Linux

As a next step I recommend going through the steps in that article. Starting with the step to stop all SAS Viya services and verify there are no stray processes. Then the article will take you through the steps to start each of the infrastructure (core) services and validate each infrastructure (core) service before starting the next.
It's important that you do each of the validation steps.

There is a step in the article to "Check the Expiry Date of the SAS Viya Internal CA Certificate". If that shows you a Not After date that is less than a year from today, please as a next step contact SAS Technical Support for assistance.

If you get through step 14 without any problems but still have a problem with the step "Start the Remaining SAS Viya Services" I also recommend that you contact SAS Technical Support for assistance.

Re: SAS restart fails

manix — Wed, 22 Apr 2026 11:23:34 GMT

Hello and thank you for your support.

All 14 points in the link you provided were executed succesfully till

Start the Remaining SAS Viya Services where a lot of services failed (on all nodes) as you can see from the capture:

Also

the Expiry Date of the SAS Viya Internal CA Certificate

is 16 april 2027 so less than a year.

What should I do next? Contact SAS technical suppport?

Thanks

Re: SAS restart fails

michele_sas — Wed, 22 Apr 2026 13:39:23 GMT

Hi @manix

Yes, please open a case with SAS Technical Support and we can help. The reason for the issue is the Vault intermediate CA certificate expires in less than one year. There are steps to address the certificate issue however you must have already upgraded to the October 2024 (24w44) or later release of SAS Viya before you can perform those steps. In the meantime, we can provide you with a temporary workaround. Please contact SAS Technical Support for next steps. You can reference our conversation here when doing so. Contact SAS - Technical Support | SAS Support