topic Re: Cannot Uninstall SAS 9.4 on Windows 11 in Administration and Deployment

Cannot Uninstall SAS 9.4 on Windows 11

cdpr-tsanders — Mon, 21 Apr 2025 17:48:03 GMT

I use SCCM to deploy SAS with a response file and I haven't had an issue like this before. I ran the installer via Software Center and it did perform the installation successfully according to SCCM, but when I attempt to launch it, I get an error message about not finding a tkcal extension, license expiration, and sasxkini phase 3 kernel initiatlization failed. I focused on the line that states "ERROR: The current date of Monday, April 21, 2025 is past the final expiration date for your SAS system, which is Monday, April 3. 2000."

I thought this was odd since I have the new SAS license file and I directed the response file to pull it from our server. I checked and the license file does appear to be out of date, so it failed to pull it for some reason. I figured I would just uninstall SAS and then work on the response file some more, then test again.

However, I launched the Control Panel to uninstall SAS and never received the splash screen or prompts. I searched online and found that running sasdm.exe could uninstall it, so I found it and launched it. Again, no splash screen or prompts.

I'd like to get it uninstalled so that I can try my test SCCM install again. This is intended to be deployed to multiple computers in our environment.

I've reviewed the following articles without success:
Uninstalling Your SAS Software :: SAS(R) 9.3 Intelligence Platform: Installation and Configuration Guide
SAS Support - The procedure for completely uninstalling SAS® software releases 8.2, 9.1.3, 9.2, 9.3, and 9.4 from a Windows operating environment

SAS Help Center: Uninstalling Your SAS Software

Solved: Unable to Uninstall SAS - SAS Support Communities

Any help would be appreciated. Thanks.

Re: Cannot Uninstall SAS 9.4 on Windows 11

bishal18 — Thu, 01 May 2025 16:41:23 GMT

Hi @cdpr-tsanders ,

I would advise following all the SAS 9.4 applicable steps only from this KB article you found- https://sas.service-now.com/csm?id=kb_article_view&sysparm_article=KB0036219 in the exact order they appear. Make sure you do not follow the 8.2, 9.1.3, 9.2, and 9.3 specific steps that are not applicable to 9.4. In regards to Control Panel, for 9.4, the KB article says to use it just to check the status of and stop SAS services as needed. It does not say to use it to uninstall any SAS program for 9.4 as far as I can tell. Also, do not forget to take a full system backup of your machine before following the KB article.

In regards to SAS Deployment Manager (sdm.exe) not launching, you can check the logs generated by the launch attempt under C:\Users\<installer ID>\AppData\Local\SAS\SASDeploymentWizard folder, especially the sasdm_* and SDM_* logs.

Hope this helps.

Re: Cannot Uninstall SAS 9.4 on Windows 11

jenburry — Wed, 24 Sep 2025 13:54:55 GMT

Updating this post since the information in KB0036219 that @bishal18 recommended has been moved to SAS Help Center: Uninstalling Your SAS Software: Uninstall SAS Manually (Windows Only)