topic Re: How to solve issue in SAS Studio with Error after fresh install of SAS Viya 2025.07 Stable rele in Administration and Deployment

How to solve issue in SAS Studio with Error after fresh install of SAS Viya 2025.07 Stable release

Jovian — Thu, 31 Jul 2025 05:28:42 GMT

After a fresh install of Stable release of Viya 2025.07, on prem using Kubernetes commands, we are facing issues when launching a SAS Studio session.

We are getting this error while trying to launch a SAS Studio session. While checking the pod we are seeing that the session has been created please see screenshot below.

All other services are working properly.

How can I solve this error to continue using SAS Studio.

Re: How to solve issue in SAS Studio with Error after fresh install of SAS Viya 2025.07 Stable rele

gwootton — Thu, 31 Jul 2025 13:01:58 GMT

The error is saying that SAS Studio is trying to access some path within the compute server, and that path is inaccessible.

From the supplied information it is unclear what path is inaccessible. The compute server pod log will probably have that information, or a network trace (HAR file) from the browser when reproducing the failure.

My guess would be something to do with the configured file navigation path for SAS Studio since it's happening as soon as you try to start using SAS Studio, which I think by default is the user's home directory. If this is being mounted in and is owned by a different UID/GID than what is being assigned through Viya, the user might not have access.

A SAS Technical Support case would probably be the fastest path to resolution here.

Re: How to solve issue in SAS Studio with Error after fresh install of SAS Viya 2025.07 Stable rele

Jovian — Fri, 01 Aug 2025 06:16:13 GMT

Hi @gwootton,

I resolved this issue by taking a restart of all SAS Studio related pods.

But am facing this issue

Re: How to solve issue in SAS Studio with Error after fresh install of SAS Viya 2025.07 Stable rele

gwootton — Fri, 01 Aug 2025 14:19:00 GMT

When SAS Studio starts it assigns a temp fileref "_keepalv". It then calls /compute/sessions/<session-id>/filerefs/_keepalv periodically to maintain activity on the session and prevent the compute server from terminating due to inactivity.
The compute server log may have some detail on why this fileref is inaccessible.

Re: How to solve issue in SAS Studio with Error after fresh install of SAS Viya 2025.07 Stable rele

Jovian — Mon, 04 Aug 2025 06:24:33 GMT

HI @gwootton, there is no error in the compute-server logs which I can see, I will raise a TS ticket if this issue persists.