https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/930801#M28578 Usually when we see this type of behavior it has to do with the window spawning in an unexpected location, are you able to move the SMC window to see if the pop-up is behind it?<BR /><BR />This SAS Note describes how to capture debug logging from SMC, which might be a good place to start:<BR /><BR />Usage Note 43157: Capturing debugging messages from SAS® Management Console<BR /><A href="https://support.sas.com/kb/43/157.html" target="_blank">https://support.sas.com/kb/43/157.html</A><BR /><BR /> Tue, 04 Jun 2024 13:28:57 GMT gwootton 2024-06-04T13:28:57Z https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/930678#M28574 <P>Hi Team,</P><P>&nbsp;</P><P>Few SAS Users unable to get New flow window after selecting new flow option under schedule manager plugin. Could you please guide me on steps to troubleshoot this issue. Attached both screenshots for reference.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="vamsinuthalapat_0-1717438774400.png" style="width: 400px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/96955i608ACFDF43DFE483/image-size/medium?v=v2&amp;px=400" role="button" title="vamsinuthalapat_0-1717438774400.png" alt="vamsinuthalapat_0-1717438774400.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="vamsinuthalapat_1-1717438807309.png" style="width: 400px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/96956i859285319ED8A761/image-size/medium?v=v2&amp;px=400" role="button" title="vamsinuthalapat_1-1717438807309.png" alt="vamsinuthalapat_1-1717438807309.png" /></span></P><P>&nbsp;</P> Mon, 03 Jun 2024 18:21:09 GMT https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/930678#M28574 vamsinuthalapat 2024-06-03T18:21:09Z https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/930801#M28578 Usually when we see this type of behavior it has to do with the window spawning in an unexpected location, are you able to move the SMC window to see if the pop-up is behind it?<BR /><BR />This SAS Note describes how to capture debug logging from SMC, which might be a good place to start:<BR /><BR />Usage Note 43157: Capturing debugging messages from SAS® Management Console<BR /><A href="https://support.sas.com/kb/43/157.html" target="_blank">https://support.sas.com/kb/43/157.html</A><BR /><BR /> Tue, 04 Jun 2024 13:28:57 GMT https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/930801#M28578 gwootton 2024-06-04T13:28:57Z https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/931276#M28584 Thanks <a href="https://communities.sas.com/t5/user/viewprofilepage/user-id/78975">@gwootton</a>,<BR /><BR />This info will be helpful, user able to access from other user machine without any issue. Asked user to re-install the application, hoping this step will resolve the issue. Fri, 07 Jun 2024 15:56:07 GMT https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/931276#M28584 vamsinuthalapat 2024-06-07T15:56:07Z https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/932783#M28642 Reinstallation of SMC application resolved the issue. Tue, 18 Jun 2024 10:43:51 GMT https://communities.sas.com/t5/Administration-and-Deployment/Users-unable-to-get-New-flow-window-after-selecting-new-flow/m-p/932783#M28642 vamsinuthalapat 2024-06-18T10:43:51Z