topic Re: Connection to SASApp rejected in Administration and Deployment

Connection to SASApp rejected

Mahis — Tue, 09 Apr 2024 19:04:09 GMT

Hello everyone,

A user can't connect to SAS Guide. To fix the issue, they deleted their account in SAS Management Console and created a new account with the same login using LDAP authentication.

Now, the user can log in to SAS Guide's first step (connect using a profile) which requires a connection to the metadata server. but they still can't connect to SASApp.

In the logs of the compute server object spawner we found this message:

sas - New client connection (1613) rejected from server port 8591 for user a.username. Peer IP address and port: [::ffff:xx.xx.xx.xx]:56457 for APPNAME=SAS Enterprise Guide.

What can we do to resolve this problem?

Re: Connection to SASApp rejected

SASKiwi — Tue, 09 Apr 2024 20:29:37 GMT

What OS does your SAS App server run on? If it is Windows then SAS users need the logon as batch job credential. On other OSs the ability to logon to the SAS App server is necessary. We may wish to open a Tech Support as more diagnosing imay be required.

Re: Connection to SASApp rejected

Mahis — Thu, 11 Apr 2024 13:20:18 GMT

The SASApp server runs on Linux

Re: Connection to SASApp rejected

SASKiwi — Thu, 11 Apr 2024 20:07:04 GMT

I suggest you compare server access permissions between the non-working user account and ones that do work.

Re: Connection to SASApp rejected

Sajid01 — Sun, 14 Apr 2024 02:59:19 GMT

Hello @Mahis
Your error indicates that object spawner is not able to authenticate the user. Suggest you approach SAS Tech Support for assistance.

Re: Connection to SASApp rejected

Mahis — Sun, 14 Apr 2024 12:00:00 GMT

I compared their permissions and they are the same