https://communities.sas.com/t5/Administration-and-Deployment/Unable-to-retrieve-auth-token-invalid-username-password/m-p/867209#M26363 <P>Good Day!</P> <P>&nbsp;</P> <P>Suddenly we had a problem with SAS Studio. It does not load up successfully.</P> <P>We are using Redhat Openshift.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alko13_1-1680169477005.jpeg" style="width: 400px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/82191i9D64428779D2C88B/image-size/medium?v=v2&amp;px=400" role="button" title="alko13_1-1680169477005.jpeg" alt="alko13_1-1680169477005.jpeg" /></span></P> <P>&nbsp;</P> <P>This messages is seen from the describe output of the prepull pod</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alko13_0-1680169454052.png" style="width: 577px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/82190i16915A8188F2FC87/image-dimensions/577x153?v=v2" width="577" height="153" role="button" title="alko13_0-1680169454052.png" alt="alko13_0-1680169454052.png" /></span></P> <P>&nbsp;</P> <P>From the log of the launcher pod this is seen:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alko13_2-1680169535129.png" style="width: 543px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/82192iF13914973F82065E/image-dimensions/543x116?v=v2" width="543" height="116" role="button" title="alko13_2-1680169535129.png" alt="alko13_2-1680169535129.png" /></span></P> <P>&nbsp;</P> <P>Appreciate any advice,</P> <P>Thanks!</P> Thu, 30 Mar 2023 09:48:44 GMT alko13 2023-03-30T09:48:44Z https://communities.sas.com/t5/Administration-and-Deployment/Unable-to-retrieve-auth-token-invalid-username-password/m-p/867209#M26363 <P>Good Day!</P> <P>&nbsp;</P> <P>Suddenly we had a problem with SAS Studio. It does not load up successfully.</P> <P>We are using Redhat Openshift.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alko13_1-1680169477005.jpeg" style="width: 400px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/82191i9D64428779D2C88B/image-size/medium?v=v2&amp;px=400" role="button" title="alko13_1-1680169477005.jpeg" alt="alko13_1-1680169477005.jpeg" /></span></P> <P>&nbsp;</P> <P>This messages is seen from the describe output of the prepull pod</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alko13_0-1680169454052.png" style="width: 577px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/82190i16915A8188F2FC87/image-dimensions/577x153?v=v2" width="577" height="153" role="button" title="alko13_0-1680169454052.png" alt="alko13_0-1680169454052.png" /></span></P> <P>&nbsp;</P> <P>From the log of the launcher pod this is seen:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="alko13_2-1680169535129.png" style="width: 543px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/82192iF13914973F82065E/image-dimensions/543x116?v=v2" width="543" height="116" role="button" title="alko13_2-1680169535129.png" alt="alko13_2-1680169535129.png" /></span></P> <P>&nbsp;</P> <P>Appreciate any advice,</P> <P>Thanks!</P> Thu, 30 Mar 2023 09:48:44 GMT https://communities.sas.com/t5/Administration-and-Deployment/Unable-to-retrieve-auth-token-invalid-username-password/m-p/867209#M26363 alko13 2023-03-30T09:48:44Z https://communities.sas.com/t5/Administration-and-Deployment/Unable-to-retrieve-auth-token-invalid-username-password/m-p/867224#M26365 <P>Something is up with the image pull secret. If nothing changed with that deployment then there has been something changed with the order/entitlements. Would be best to reach out to SAS Technical Support for help with this one because an engineer will need to look into the sites orders and check the entitlements.</P> Thu, 30 Mar 2023 10:32:19 GMT https://communities.sas.com/t5/Administration-and-Deployment/Unable-to-retrieve-auth-token-invalid-username-password/m-p/867224#M26365 SimonDawson 2023-03-30T10:32:19Z