topic SAS Environment Agent not connecting to SAS Environment Manager in Administration and Deployment

SAS Environment Agent not connecting to SAS Environment Manager

vamsinuthalapat — Thu, 28 Jul 2022 13:33:00 GMT

SAS Environment Agent not connecting to SAS Environment Manager, getting below error while connecting starting the agent.

HQ Agent is running (PID:12037).
Unable to contact agent: Error sending argument: Unable to connect to 127.0.0.1:2145: java.security.cert.CertificateException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed, retried 5 times, cmd=agent:getCurrentAgentBundle

Please help me on the troubleshoot process.

Re: SAS Environment Agent not connecting to SAS Environment Manager

anuraagjv — Thu, 28 Jul 2022 13:54:15 GMT

Try the following:

1. Stop the agent

2. Make a backup of <SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/conf/agent.properties

3. Open the file and change from false to true below:

# Automatically accept unverified certificates

# accept.unverified.certificates=false

accept.unverified.certificates=true

4. Navigate to the <SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/data directory Rename the data folder to data.old.

5. Start the agent and send the command output:

<SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/bin/hq-agent.sh start

6. Check this log file:

<SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/log/agent.log

Re: SAS Environment Agent not connecting to SAS Environment Manager

anuraagjv — Thu, 28 Jul 2022 14:01:22 GMT

Also, make sure nothing is using port 2145 and make sure no hung processes..

Re: SAS Environment Agent not connecting to SAS Environment Manager

vamsinuthalapat — Thu, 28 Jul 2022 15:39:13 GMT

Getting below message while starting the service.

Error executing remote method: org.hyperic.hq.agent.AgentRemoteException: Unauthorized

Re: SAS Environment Agent not connecting to SAS Environment Manager

anuraagjv — Thu, 28 Jul 2022 16:13:35 GMT

Hi @vamsinuthalapat - Can you issue the command <SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/bin/hq-agent.sh restart , instead of start. The restart command forces agent setup.

Please check the agent.log.

If the log is still pointing to the listening failure of the port, then you might want to change the port from 2145 to 2144 to see if that starts the agent successfully. This will prove if something is still tying up port 2145.

1) Run a stop command on the SAS Environment Manager Agent (./hq-agent.sh stop)

2) Change the agent.properties for that particular agent to listen on a different port (i.e. 2145) <SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.0.0-EE/conf/agent.properties

Change the following entries in the agent.properties file:

agent.listenPort=2145

agent.setup.agentPort=2145

toL

agent.listenPort=2144

agent.setup.agentPort=2144

3) Move the "data" directory itself from the following location <SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/

4) Please issue this command and send the output: <SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/bin/hq-agent.sh restart

5) If the agent starts this time, do a "status" on the agent to see if the hq-agent is not setup:

<SASCONFIG>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/bin/hq-agent.sh status

If it is not setup, run a restart command on the hq-agent and then you should see the connections.

If the above does not resolve the issue, I suggest you to open a ticket with SAS Technical Support.

Re: SAS Environment Agent not connecting to SAS Environment Manager

vamsinuthalapat — Fri, 29 Jul 2022 11:49:26 GMT

Thanks a lot @anuraagjv , it worked and running as expected.