topic Re: An unexpected error occurred. If this problem persists trying clearing your browser cookies in Administration and Deployment

An unexpected error occurred. If this problem persists trying clearing your browser cookies

Asif4862 — Wed, 27 Jul 2022 19:26:15 GMT

Hello All,

I installed SAS Apro on AWS Linux (OS version: RHEL 8.6) and when I try to access & login SAS Studio Basic URL, I'm getting an error message.

Attached is the error message screenshot.

I followed this link: https://communities.sas.com/t5/SAS-Studio/An-unexpected-error-occurred-If-this-problem-persists-try/m-p/378884#M3108

According to above URL, I need to disable network adapter. Is disabling the eth0 interface will affect the instance connectivity. Since I'm on AWS instance. Please confirm

Thanks,
Asif

Re: An unexpected error occurred. If this problem persists trying clearing your browser cookies

SASKiwi — Thu, 28 Jul 2022 02:05:19 GMT

This looks like a problem best investigated by SAS Tech Support so I'd recommend opening a track. An unexpected error can occur for many different reasons so I wouldn't be trying any fixes without further evidence.

Re: An unexpected error occurred. If this problem persists trying clearing your browser cookies

anuraagjv — Thu, 28 Jul 2022 02:07:08 GMT

Wonder if it is the Load Balancer timing out the connection:

https://aws.amazon.com/blogs/aws/elb-idle-timeout-control/

Re: An unexpected error occurred. If this problem persists trying clearing your browser cookies

Sajid01 — Thu, 28 Jul 2022 11:27:18 GMT

Hello @Asif4862
I would go by what @SASKiwi has suggested SAS tech support.
In the meanwhile you can clear the cookies and restart the browser. However check the logs. If you have made changes to the default configuration while installing, then remove those changes and then try.
The SAS communities link you have shared is not applicable in your case.

Re: An unexpected error occurred. If this problem persists trying clearing your browser cookies

Asif4862 — Mon, 22 Aug 2022 15:14:10 GMT

Thank you @SASKiwi for your suggestion, I've created a track with SAS Technical Support and they suggested:

The following are the ports those needs to be open (inbound as well as outbound) for both clouds (AWS & Azure):

i) 44687

ii) 36129

iii) 36969

iv) 38591

v) 38080

And now my problem is resolved. Once again thank you and appreciate it.

Thanks,
Asif