topic Re: Unable to Uninstall SAS in Administration and Deployment

Unable to Uninstall SAS

Thuva — Thu, 17 Jul 2014 18:52:29 GMT

I have a Windows 8 laptop with SAS 9.3. I need to uninstall it urgently so that I can reinstall to include packages I need.

1. I've tried going to 'Control Panel\All Control Panel Items\Programs and Features' and double clicking (and right clicking) SAS 9.3.

-->I get "'This application does not support your system".

2. I've tried to run SAS Deployment Manager

-->I get "'This application does not support your system".

Can I just delete all the SAS files/folders?

Thuva

Re: Unable to Uninstall SAS

Andre — Thu, 17 Jul 2014 19:14:49 GMT

Hi Thuva,

just today i encounter a problem uninstalling sas 9.3.2 due to the change of java in the meantime

(6.24to 7.60 now version)

so on w7 (32bits and 64bits) ONLY if you have administrator rights !!!!!!!!!!!

and FIRST you must unhide the hidden system directories

and stop each services of sas sas remote browser or and sas pc file server

If you don't know , then stop and ask elsewhere help and don't continue

then

cancel directory c:\program files\sashome completely (6 to 8 gigas)

cancel directory sashome or and sas in c:\program data\

same in enventual c:\program files(x86)\

after

in c:\users

you must cancel the SAS directory that are inside (for each user ) if present

c:\users\thuya\appdata\local and in c:\users\thuya\appdata\roaming

and reboot your laptop

REm for W8 i don't know if it is very different

HTH

Andre

Re: Unable to Uninstall SAS

Andre — Thu, 17 Jul 2014 19:39:14 GMT

The final touch must be

before reboot

apply ccleaner 64 or 32 bits to clean the registry that may have a lot of non related key to the old software

sorry for my mistake (as it is important)

but for W8 you must perhaps wait until other advices are coming

Andre

Re: Unable to Uninstall SAS

Thuva — Fri, 18 Jul 2014 18:40:47 GMT

Thanks Andre for your detailed response - I am working through them. I have set myself as the administrator and can now view hidden files.

What do you mean by 'stop each service of sas' - do I just delete it all SAS folders I find?

What do you mean by 'cancel the directory'? Do I just delete the SASHome folder in 'c:\program files\sashome '?

Thuva

Re: Unable to Uninstall SAS

Andre — Sat, 19 Jul 2014 11:42:11 GMT

Be carefull as my solution is a report for sas 9.3 on W7 installed as foundation+EG+imlstudio

A service is a task that is working behind and impeach desinstalling of software correctly

sas remote browser ( can be seen in ctrl+alt+suppr list of tasks) under the name RMB.exe

and pcfile service under the name saspcfserver.exe if active if i remember well (here from home i can't forward exct names)

"Cancel a directory" is suppressing it completely.

Now i see that you are not aware of the complexity of the different places where sas leaves traces

so my counsell is to ask to the official sas help desk as i suppose you have a valid sas licence.

Andre

Re: Unable to Uninstall SAS

SASKiwi — Sun, 20 Jul 2014 20:50:44 GMT

It also pays to read SAS Notes on uninstalling. Here is a good starting point:

http://support.sas.com/kb/46/923.html

Re: Unable to Uninstall SAS

michele_sas — Thu, 14 Aug 2014 13:50:15 GMT

Hi Thuva,

The error you experienced when trying to uninstall your software on Windows 8.1,

"This application does not support your system", is a known issue which is documented in this SAS note. The problem happens for Windows 8.1 or Windows Server 2012 operating systems that have Windows Update 1 (KB2919355) installed.

52767 - Windows 8.1 Update 1 or Windows Server 2012 R2 Update 1 might cause a SAS® installation to fail and installed SAS® Java clients to not open

The problem was fixed by SAS in the most recent revisions of SAS 9.3 and SAS 9.4 software. If you do not want to remove the Windows update just to uninstall your SAS software, you can instead open a track with SAS Technical Support who will provide you with a workaround to remove the software.

My response might be too late if you have already removed SAS manually by deleting folders but might help somebody else who runs into the problem.

Michele

http://support.sas.com/kb/52/767.html