topic Re: Problem accessing the web applications in Administration and Deployment

Problem accessing the web applications

SAS_LuisBolivar — Sat, 18 Sep 2021 21:46:08 GMT

Good afternoon community.

I am presenting a problem when entering the web applications.

After placing the credentials, it does not pass the screen that indicates that it is starting.

This problem only occurs with Web applications.

The credentials are validated correctly, this was validated by placing an error in the password and the message indicating the password error is seen on the screen.

I would like to know if you have ever seen this problem.

Thanks.

Re: Problem accessing the web applications

sbxkoenk — Sun, 19 Sep 2021 11:50:02 GMT

Hello,

I guess you are using SAS VIYA 3.5(+).

Probably some SAS-services are down (not ready).

Do you get a '404 Not Found Error' on SASStudioV or SASDrive or SASEnvironmentManager or SASVisualAnalytics or ...?

What is your OS?

[ EDIT ] : I haven't opened the attached PDF .

Koen

Re: Problem accessing the web applications

SAS_LuisBolivar — Sun, 19 Sep 2021 16:33:20 GMT

Good Morning.

In this case the installation is 9.4 M7, the operating system is Linux Red Hat.

The services start without problems.

It is possible to access the Web application to enter the credentials.

The problem occurs after entering the credentials, as seen in the following image:

The credentials are validated correctly, this was verified by entering an incorrect username and password.

Thanks.

Re: Problem accessing the web applications

Sajid01 — Sun, 19 Sep 2021 17:54:00 GMT

Hello

Are you connecting to SAS Stored Process Server ?

If yes then try restarting the midtier.
What do the logs say?

Re: Problem accessing the web applications

SAS_LuisBolivar — Sun, 19 Sep 2021 20:10:14 GMT

Hi.

The connection test is carried out correctly, as shown in the following image:

Yes, the SAS services were restarted, the server was also restarted.

Which log file do you recommend I review? So far I have reviewed several and in none appears an error.

Thanks.

Re: Problem accessing the web applications

Sajid01 — Mon, 20 Sep 2021 09:36:44 GMT

Well does the user accessing the web service having the necessary permission to access the stored process / folder?

Re: Problem accessing the web applications

gwootton — Mon, 20 Sep 2021 12:22:40 GMT

I would take a look at the logs for SAS Server 1 (Lev1/Web/WebAppServer/SASServer1_1/logs) and the SASLogon application specifically (Lev1/Web/Logs/SASServer1_1) to see if they are reporting an error.

Re: Problem accessing the web applications

SAS_LuisBolivar — Mon, 20 Sep 2021 13:52:09 GMT

Good Morning.

Checking the server.log file of the following path (Lev1/Web/WebAppServer/SASServer1_1/logs) we encountered this error:

And the following warning message:

Thank you.

Re: Problem accessing the web applications

RamSalinas — Mon, 20 Sep 2021 15:31:08 GMT

Those, are warnings that you can ignore, could please share the metadata server log too?

Re: Problem accessing the web applications

SAS_LuisBolivar — Mon, 20 Sep 2021 19:19:00 GMT

Buenas tardes.

I send you the log of the metadata server.

Thanks for the support.

Re: Problem accessing the web applications

Sajid01 — Mon, 20 Sep 2021 22:53:28 GMT

It may not be an authentication issue.
I suggest you open a ticket with SAS Technical Support.

Re: Problem accessing the web applications

SAS_LuisBolivar — Thu, 23 Sep 2021 15:16:09 GMT

Hi.

The SAS Support department told me to follow the steps in this note:

64488 - Updating to Red Hat Enterprise Linux 6.x, 7.x, 8.x kernel 3.10.0-957.21.3.el7.x86_64 causes SAS® web applications to stop responding

After applying Workaround 1 the problem was solved.

Thanks.