Unable to browse root folder while creating new business context in SAS CI Studio 6.6 thin client

Sakthi_cs — Sat, 07 Nov 2020 12:02:37 GMT

Hi,

Unable to browse root folder while creating new business context in SAS CI Studio 6.6 thin client.

We have upgraded our SAS environment from SAS 9.4 M4 to SAS 9.4 M6.

After this M6 Upgrade, we are facing this issue.

After login, clicked setup --> New business context .

While trying to browse folder from "Root folder", browse window is not opening.

Can you please refer below logs and help to fix this issue.

SASCustIntelStudio6.6.log:

2020-11-07 06:19:31,519 ERROR [tomcat-http--9] [804f1119e8f0bd65:-3d591a8:175a1dfefd9:-5ef7] [XXXXXXXXX] wip.util.WIPCustomThemeServiceUtilHelper - Unable to find a valid theme root for theme 'null' or the default theme.
2020-11-07 06:19:39,667 ERROR [tomcat-http--31] [804f1119e8f0bd65:-3d591a8:175a1dfefd9:-5ef7] [XXXXXXXXX] wip.util.WIPCustomThemeServiceUtilHelper - Unable to find a valid theme root for theme 'null' or the default theme.

SASCustIntelCore6.6 log:

2020-11-07 06:19:43,517 INFO [tomcat-http--8] [804f1119e8f0bd65:-3d591a8:175a1dfefd9:-5ee9] [XXXXXXXXX] ics.crm.security.ejb.SecurityManagerBean - Setting log level from System Environment Data to 5
2020-11-07 06:19:44,732 INFO [tomcat-http--8] [804f1119e8f0bd65:-3d591a8:175a1dfefd9:-5ee9] [XXXXXXXXX] ics.crm.security.ejb.SecurityManagerBean - user (XXXXXXXXX) logged in as XXXXXXXXX, from SAS Customer Intelligence Studio, for 7cb0c9b2-47f6-4497-b937-dbf06273ae7b/7cb0c9b2-47f6-4497-b937-dbf06273ae7b
2020-11-07 06:21:24,262 INFO [tomcat-http--2] [804f1119e8f0bd65:-3d591a8:175a1dfefd9:-5ee9] [XXXXXXXXX] ics.crm.security.ejb.SecurityManagerBean - user (XXXXXXXXX) who is logged in as XXXXXXXXX, switched to Business Context: <CONTEXT_NAME> (user preference changed: true)
2020-11-07 06:21:37,016 INFO [CIAsyncExec-4] [804f1119e8f0bd65:-3d591a8:175a1dfefd9:-5ee9] [XXXXXXXXX] analytics.crm.cm.ejb.CampaignManagerBean - Returned list of campaigns in folder (route 2) in 0.227 seconds

Re: Unable to browse root folder while creating new business context in SAS CI Studio 6.6 thin clien

Nettless — Thu, 05 Aug 2021 15:32:23 GMT

Hi, @Sakthi_cs

Did you manage to solve the problem?

I have the same issue, but there are no errors in logs.

topic Re: Unable to browse root folder while creating new business context in SAS CI Studio 6.6 thin clien in Administration and Deployment

Unable to browse root folder while creating new business context in SAS CI Studio 6.6 thin client

Re: Unable to browse root folder while creating new business context in SAS CI Studio 6.6 thin clien