topic Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail in Administration and Deployment

SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

gorata — Thu, 06 May 2021 18:32:29 GMT

Dear All,

We configured sending email via our SAS 9.4 M 7 Windows 2019 platform (one node topology ).
We modified (mail host, inane, pwd etc) corresponding server.xml file in Lev1\Web\WebApp\SASServer1_1

SAS WebApp Server ist not configured for HTTPS connection.(I am not sure if this is required in this case)

After restarting the services and testing the functionality we are receiving the following error message:

ERROR: Email: 451 5.7.3 STARTTLS is required to send mail [AM6PR08CA0023.eurprd08.prod.outlook.com]

Do you have any idea what could be the main cause for this?

Very appreciate for any hints.

Thanks and BR

Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

Sajid01 — Thu, 06 May 2021 19:42:38 GMT

Email in SAS works out of the box.
Can you show what your code is?

Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

gorata — Thu, 06 May 2021 20:02:34 GMT

Hello,

you are right. E mail functionality in SAS is out of the box and did not expected any issues but anyway, please find my sample code example to test the functionality:

-------------------------------------------

options emailsys = smtp emailhost = "myhost" emailport = portnumber emailid = "senderadress" emailpw="pwd";
filename outbox email to='someone@mail.comm' type='text/html' subject='Just a test' ; data temperatures; do centigrade = -40 to 100 by 10; fahrenheit = centigrade*9/5+32; output; end; run; ods html body=outbox /* Mail it! */ rs=none; title 'Centigrade to Fahrenheit conversion table'; proc print; id centigrade; var fahrenheit; run; ods html close;

---------------------------------------------

And when i submit it i am receiving the following error message "...ERROR: Email: 451 5.7.3 STARTTLS is required to send mail...."

I forgot to mention that we would like to send the mail via SMTP server Office 365 .

Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

Sajid01 — Thu, 06 May 2021 20:08:43 GMT

I think it is office 365 issue. Please have a look here.

https://www.moh10ly.com/emails-between-o365-and-on-premises-do-not-work/

https://www.linkedin.com/pulse/451-573-starttls-required-send-mail-error-office-365-ahmad-yasin

Have a discussion with Windows/office 365 teams

Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

gorata — Fri, 07 May 2021 09:03:21 GMT

Thanks! I will start a discussion with our office265 team.

But could it be that because our SAS Web App server is currently not configured for HTTPS , that this could be the reason also?

Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

Sajid01 — Fri, 07 May 2021 12:13:55 GMT

"But could it be that because our SAS Web App server is currently not configured for HTTPS , that this could be the reason also?"

Based upon my experience, I would say no. HTTPS configuration is not essential.

Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

gorata — Mon, 17 May 2021 19:50:51 GMT

Hello,

We still do not have any idea what/where is the bottleneck resp the cause of our situation.
Do you have so other ideas what to check?

Thanks and best regards

Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

SASKiwi — Mon, 17 May 2021 20:14:10 GMT

SAS Tech Support is your best option with this type of problem if you haven't done tracked this already.

Also does this help? http://azuredummies.com/2016/06/21/451-5-7-3-starttls-is-required-to-send-mail-office-365/

I just googled your error and this was the first search item found.

Re: SAS E Mail Issue: ERROR: Email: 451 5.7.3 STARTTLS is required to send mail

gorata — Mon, 17 May 2021 23:00:45 GMT

Hi ,

Thanks for your response.
I also googled it. But until now doesn’t helped nothing . I mean probably I missed something.
However sas track is open and sas global support is also investigating and supporting me. I just wanted to speed this up, because already since approx one week I do not have any progress on this, also with sas track /support.
Regards