topic Re: Problems with Standalone Installer for SAS Enterprise Guide 8.3 in Administration and Deployment

Problems with Standalone Installer for SAS Enterprise Guide 8.3

DanielKaiser — Thu, 28 Jan 2021 07:18:46 GMT

Hi,

I have a problem with the standalone install for EG8.3.
Right now, we used the standard SDW installation for our EG-Installation.
We deploy software using DSM.

Now we wanted to move to the standalone installation, cause it is much faster and less error-prone.
Before we install, there is always a sasdm.exe -uninstallall to ensure a clean environment.

But now - we have a problem. The installation runs fine at the first run. But when I run the installation again - the uninstall seems to be frozen - till the timeout after about 2 hours.
Does -uninstallall not work for standalone-installations?

Re: Problems with Standalone Installer for SAS Enterprise Guide 8.3

AnandVyas — Thu, 28 Jan 2021 07:48:28 GMT

Hi @DanielKaiser

As per the guide that comes with the independent installer it says that the process of removing the software is different. You can read more about it under section "Appendix A — Independent Installation of SAS Products" -> sub section "Uninstallation"

http://support.sas.com/documentation/installcenter/en/ikdeploywizug/66034/PDF/default/user.pdf

Re: Problems with Standalone Installer for SAS Enterprise Guide 8.3

Kurt_Bremser — Thu, 28 Jan 2021 09:37:17 GMT

We have successfully used the Windows Control Panel to remove the Software.

Re: Problems with Standalone Installer for SAS Enterprise Guide 8.3

DanielKaiser — Thu, 28 Jan 2021 10:43:18 GMT

@Kurt_Bremser yeah, I am sure that works, but I have to automate the (de)installation for ~800 ClientPCs. We have to use DSM for this.

How ever I did some further investigations:
The Uninstall is done, when SAS freezes. That means, the log says, EG is uninstalled and starts to cleanup the directory - but the java.exe (Zulu) stays running.
Seems like this is the problem.

Re: Problems with Standalone Installer for SAS Enterprise Guide 8.3

SASKiwi — Thu, 28 Jan 2021 19:22:31 GMT

Sounds like a problem for SAS Tech Support.

Re: Problems with Standalone Installer for SAS Enterprise Guide 8.3

DanielKaiser — Fri, 29 Jan 2021 09:36:24 GMT

Got it solved. We hat the sasdm.exe and the setup.exe whitelisted to the virusscan but missed the Zulu java.exe.
After adding the java.exe to the whitelist, everything works fine