topic Re: Updated license, now get "no printers installed" in Administration and Deployment

Updated license, now get "no printers installed"

MyNameHere — Thu, 10 Dec 2020 17:39:11 GMT

I am running SAS 9.4 (TS1M4) 32-bit platform on a Win10 Pro 64-bit system.

My problem might be related to a recent license renewal, but I did not install a new version. I also don't know when the problem began because I don't think I've tried this feature since 2019.

I am used to printing the SAS log to a PDF using the Microsoft Print to PDF driver because it preserves all the formatting (WYSIWYG).

Now when I try to print, I get a dialog that says, "There are currently no printers installed."

If I try to print from the Editor window, I get

ERROR: There is no currently selected printer driver. Use Print Setup to select an installed printer driver.
ERROR: General error from the User Interface subsystem.

If I then go to Print Setup as instructed, I get the same dialog ("There are currently no printers installed.").

But if I go to the Results window and try to print, all the Windows printer drivers show up.

I know I can save the log window as .log or .rtf, and I see that there is an undocumented way to save .rtf with font colors, but this behavior looks buggy.

What's going on?

Thanks!

Re: Updated license, now get "no printers installed"

ballardw — Thu, 10 Dec 2020 18:12:10 GMT

Please describe the steps you take to attempt to print from the editor.

Also, are you connecting to a SAS server or is this a stand-alone SAS install?

Re: Updated license, now get "no printers installed"

SASKiwi — Thu, 10 Dec 2020 18:28:23 GMT

Does this SAS note help? https://support.sas.com/kb/63/016.html

Re: Updated license, now get "no printers installed"

MyNameHere — Thu, 10 Dec 2020 18:46:50 GMT

I have a standalone SAS installation.

To print, I have the cursor in the offending window (Editor or Log), and then go to File | Print ....

Re: Updated license, now get "no printers installed"

MyNameHere — Thu, 10 Dec 2020 18:49:21 GMT

No, I tried the printerpath option, and it did nothing to help, but thanks for the idea.

I am not generating graphics output. In fact, I don't have to submit any statements. I can just open SAS and try to print the log.

Re: Updated license, now get "no printers installed"

SASKiwi — Fri, 11 Dec 2020 05:40:32 GMT

@MyNameHere - Also this Community post: https://communities.sas.com/t5/ODS-and-Base-Reporting/Error-Print-Setup/td-p/112697

Although it has similar recommendations to the SAS Note.

Re: Updated license, now get "no printers installed"

MyNameHere — Mon, 14 Dec 2020 13:54:38 GMT

I tried the universal print switches. This gave me access to the SAS universal printing suite of drivers, but I didn't see any way to direct print output to my Windows printers, so it really isn't much help. [I think there is a way to define a Windows printer within the SAS universal printing feature, but that looks tedious, and SAS should be able to access Windows printers directly.]

All the other apps on this PC--like Office, browsers, etc.--can print to the Windows printers.

I would like to know how to direct SAS to use the Windows printers as it used to do.

Re: Updated license, now get "no printers installed"

SASKiwi — Mon, 14 Dec 2020 18:12:22 GMT

@MyNameHere - I suggest you track this to SAS Tech Support. They are in the best position to help.