topic Re: ldap not loading all identities in viya in Administration and Deployment

ldap not loading all identities in viya

paterd2 — Wed, 12 Aug 2020 10:52:33 GMT

We have restarted the environment and we see the correct number of LDAP users : 10000

after some timesome accounts are missing .

If we count again after some time

sas-admin identities list-users --limit 100000 > /tmp/identusers

we see 3000 users.

If we reload the identities in environment manager, we have to repeat this 3 or 4 times to see the right amount of 10000.

Maybe some one run into this problem and has a solution.

Regards Dik Pater.

Re: ldap not loading all identities in viya

gwootton — Thu, 13 Aug 2020 16:20:25 GMT

Your identities microservice log may contain some information about why it is not able to get all the identities from LDAP.
More information on troubleshooting the identities service can be found here:

https://support.sas.com/kb/61/882.html

You may wish to create a technical support track so we can review your log with you.

Re: ldap not loading all identities in viya

paterd2 — Mon, 17 Aug 2020 10:34:05 GMT

Greg,

i will create a support call.

Thanks for you advice.

Regards,

Dik Pater.

Re: ldap not loading all identities in viya

paterd2 — Mon, 02 Nov 2020 11:09:45 GMT

We increased the session timeout , after that the identities are always correctly loaded.