topic Re: Metaserver service disconnected abnormally after SAS 9.4 M6 Upgrade from particular machine in Administration and Deployment

Metaserver service disconnected abnormally after SAS 9.4 M6 Upgrade from particular machine

Sakthi_cs — Wed, 28 Oct 2020 13:05:27 GMT

After SAS 9.4 M6 Upgrade, SAS Meta server service is disconnecting, if the user connection made from SAS EG 7.13 in particular machine.

The same user ID is successfully connected from the same SAS EG version from another issue.

Other users are connecting to SAS 9.4 M6 Environment without any issues. It seems, the issue is particular on that user's machine. What could be the issue? How can we fix this issue? Please help.

Re: Metaserver service disconnected abnormally after SAS 9.4 M6 Upgrade from particular machine

SASKiwi — Thu, 29 Oct 2020 02:23:33 GMT

Does rebooting the PC help? Does a different userid on the same machine have the same problem? Trying a clean reinstall of EG could be quicker than diagnosing the problem.

You could also try turning on EG application logging then examine the log containing the error for possible clues. The next step might be tracking this to SAS Tech Support and supplying the EG application log.

Re: Metaserver service disconnected abnormally after SAS 9.4 M6 Upgrade from particular machine

Sajid01 — Thu, 29 Oct 2020 15:09:53 GMT

From your question what I infer is that after you have upgraded your server to SAS 9.4 M6, one user is having issues connecting to the server from a particular machine. The same user can connect from other machines.

If the user can connect from other machines, then the issue is not with SAS Server or upgrade. It is local to your machine.

I would suggest the following

1. The Metadata Server logs may give an idea in case of failed logins. Did you get a chance to look at the logs? This is the first place an admin looks in case of login failure.

2.If there is no entry for the failed attempt then please check network connectivity.

If the ping is unsuccessful then network is an issue. Resolve here.

If the ping is successful, then go to the next step (network not an issue).

3.Reboot the machine from where the user is not able to login..

4.If that does not solve the issue, rebuild the user profile on the Desktop.

5.If that does not solve then reinstall may be a solution.

May be you may resolved the issue by now. If then please share your experience.