https://communities.sas.com/t5/Administration-and-Deployment/SAS-EVM-Agent-service-is-not-running-on-two-servers-Metadata-and/m-p/686163#M20159 <P>Hello All,<BR /><BR />SAS EVM Agent is not running on two servers Metadata and MidTier but it is running on ComputeTier server.<BR /><BR />The following are the errors in log files of test env. servers:</P> <P>&nbsp;</P> <P><STRONG>Test env. Metadata server </STRONG>(D:\SAS\Config\Lev1\Web\SASEnvironmentManager\agent-5.8.0-EE\log)</P> <P>&nbsp;</P> <OL> <LI><STRONG>agent log</STRONG></LI> </OL> <P>11-09-2020 11:54:52,124 EDT ERROR [AgentDaemonMain] [AgentDaemon@958] Critical error running agent</P> <P>java.lang.NoClassDefFoundError: org/codehaus/jackson/map/ObjectMapper</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at com.sas.grid.hyperic.sgmg.SASGridServerMeasurementPlugin.&lt;clinit&gt;(SASGridServerMeasurementPlugin.java:43)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.reflect.Constructor.newInstance(Constructor.java:423)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.Class.newInstance(Class.java:442)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPlugin.getPlugin(ProductPlugin.java:267)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPlugin.getPlugin(ProductPlugin.java:287)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.addPluginTypes(ProductPluginManager.java:1024)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPluginJar(ProductPluginManager.java:991)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPluginJar(ProductPluginManager.java:711)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.register(ProductPluginManager.java:811)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPlugins(ProductPluginManager.java:791)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon.startPluginManagers(AgentDaemon.java:693)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon.start(AgentDaemon.java:925)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon$RunnableAgent.run(AgentDaemon.java:1043)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.Thread.run(Thread.java:748)</P> <P>Caused by: java.lang.ClassNotFoundException: org.codehaus.jackson.map.ObjectMapper</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.net.URLClassLoader.findClass(URLClassLoader.java:381)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.ClassLoader.loadClass(ClassLoader.java:424)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.ClassLoader.loadClass(ClassLoader.java:357)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ... 17 more</P> <P>11-09-2020 11:54:52,126 EDT INFO&nbsp; [AgentDaemonMain] [FileMonitor@216] Entered FileMonitor.stop()</P> <P>11-09-2020 11:54:52,126 EDT INFO&nbsp; [AgentDaemonMain] [AgentDaemon@989] Agent shut down</P> <P>11-09-2020 11:54:52,129 EDT INFO&nbsp; [Watcher] [Watcher@253] watch service closed, terminating.</P> <P>&nbsp;</P> <OL> <LI><STRONG>wrapper log</STRONG></LI> </OL> <P>INFO&nbsp;&nbsp; | jvm 5&nbsp;&nbsp;&nbsp; | 2020/09/11 11:55:10 | Success -- agent is stopped!</P> <P>ERROR&nbsp; | wrapper&nbsp; | 2020/09/11 11:55:26 | Shutdown failed: Timed out waiting for signal from JVM.</P> <P>ERROR&nbsp; | wrapper&nbsp; | 2020/09/11 11:55:26 | JVM did not exit on request, terminated</P> <P>STATUS | wrapper&nbsp; | 2020/09/11 11:55:27 | on_exit trigger matched.&nbsp; Restarting the JVM.&nbsp; (Exit code: 1)</P> <P>FATAL&nbsp; | wrapper&nbsp; | 2020/09/11 11:55:27 | There were 5 failed launches in a row, each lasting less than 60 seconds.&nbsp; Giving up.</P> <P>FATAL&nbsp; | wrapper&nbsp; | 2020/09/11 11:55:27 |&nbsp;&nbsp; There may be a configuration problem: please check the logs.</P> <P>STATUS | wrapper&nbsp; | 2020/09/11 11:55:27 | &lt;-- Wrapper Stopped</P> <P>&nbsp;</P> <P><STRONG>Test env. MidTier server (</STRONG>D:\SAS\Config\Lev1\Web\SASEnvironmentManager\agent-5.8.0-EE\log)</P> <P>&nbsp;</P> <OL> <LI><STRONG>agent log</STRONG></LI> </OL> <P>11-09-2020 12:03:28,713 EDT ERROR [AgentDaemonMain] [AgentDaemon@958] Critical error running agent</P> <P>java.lang.NoClassDefFoundError: org/codehaus/jackson/map/ObjectMapper</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at com.sas.grid.hyperic.sgmg.SASGridServerMeasurementPlugin.&lt;clinit&gt;(SASGridServerMeasurementPlugin.java:43)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.reflect.Constructor.newInstance(Constructor.java:423)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.Class.newInstance(Class.java:442)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPlugin.getPlugin(ProductPlugin.java:267)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPlugin.getPlugin(ProductPlugin.java:287)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.addPluginTypes(ProductPluginManager.java:1024)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPluginJar(ProductPluginManager.java:991)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPluginJar(ProductPluginManager.java:711)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.register(ProductPluginManager.java:811)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPlugins(ProductPluginManager.java:791)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon.startPluginManagers(AgentDaemon.java:693)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon.start(AgentDaemon.java:925)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon$RunnableAgent.run(AgentDaemon.java:1043)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.Thread.run(Thread.java:748)</P> <P>Caused by: java.lang.ClassNotFoundException: org.codehaus.jackson.map.ObjectMapper</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.net.URLClassLoader.findClass(URLClassLoader.java:381)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.ClassLoader.loadClass(ClassLoader.java:424)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.ClassLoader.loadClass(ClassLoader.java:357)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ... 17 more</P> <P>11-09-2020 12:03:28,721 EDT INFO&nbsp; [AgentDaemonMain] [FileMonitor@216] Entered FileMonitor.stop()</P> <P>11-09-2020 12:03:28,722 EDT INFO&nbsp; [AgentDaemonMain] [AgentDaemon@989] Agent shut down</P> <P>11-09-2020 12:03:30,570 EDT INFO&nbsp; [Watcher] [Watcher@253] watch service closed, terminating.</P> <P>&nbsp;</P> <OL> <LI><STRONG>wrapper log</STRONG></LI> </OL> <P>INFO&nbsp;&nbsp; | jvm 5&nbsp;&nbsp;&nbsp; | 2020/09/11 12:03:51 | Success -- agent is stopped!</P> <P>ERROR&nbsp; | wrapper&nbsp; | 2020/09/11 12:04:05 | Shutdown failed: Timed out waiting for signal from JVM.</P> <P>ERROR&nbsp; | wrapper&nbsp; | 2020/09/11 12:04:05 | JVM did not exit on request, terminated</P> <P>STATUS | wrapper&nbsp; | 2020/09/11 12:04:06 | on_exit trigger matched.&nbsp; Restarting the JVM.&nbsp; (Exit code: 1)</P> <P>FATAL&nbsp; | wrapper&nbsp; | 2020/09/11 12:04:06 | There were 5 failed launches in a row, each lasting less than 60 seconds.&nbsp; Giving up.</P> <P>FATAL&nbsp; | wrapper&nbsp; | 2020/09/11 12:04:06 |&nbsp;&nbsp; There may be a configuration problem: please check the logs.</P> <P>STATUS | wrapper&nbsp; | 2020/09/11 12:04:06 | &lt;-- Wrapper Stopped</P> <P>&nbsp;</P> <P>As a resolution step I followed this SAS note: <A href="https://support.sas.com/kb/52/668.html" target="_blank">https://support.sas.com/kb/52/668.html</A></P> <P><BR />But there is an error when I started SAS EVM agent from CMD dos command on both servers</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Asif4862_0-1600883205926.jpeg" style="width: 400px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/49719i64973BC5B7B11931/image-size/medium?v=v2&amp;px=400" role="button" title="Asif4862_0-1600883205926.jpeg" alt="Asif4862_0-1600883205926.jpeg" /></span></P> <P><BR /><STRONG>Error verbiage:</STRONG></P> <P>wrapper&nbsp; | SAS [Config-Lev1] SAS Environment Manager Agent started.</P> <P>Error contacting agent: Error sending argument: Unable to connect to 127.0.0.1:2</P> <P>144: Connection refused: connect, retried 5 times, cmd=agent:ping</P> <P>&nbsp;</P> <P>I researched and I found this documentation link: <A href="https://documentation.sas.com/?docsetId=evug&amp;docsetTarget=n07iigw9mfj4eln1nyktpc3p1x3a.htm&amp;docsetVersion=2.5&amp;locale=en"><SPAN>https://documentation.sas.com/?docsetId=evug&amp;docsetTarget=n07iigw9mfj4eln1nyktpc3p1x3a.htm&amp;docsetVersion=2.5&amp;locale=en</SPAN></A><BR /><BR />The above similar error resolution step are</P> <P>To resolve this issue, follow these steps:</P> <OL> <LI>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that no other process is running on port 2144 (or on the port on which the SAS Environment Manager Agent is configured).</LI> <LI>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enter this command:</LI> </OL> <P><EM>sas-config-dir</EM>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/bin/hq-agent.bat start<BR /><BR /></P> <P>I checked for this specific port using this command: netstat -an |find /i "2144" but there is no process is running on this port 2144<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Asif4862_1-1600883205936.jpeg" style="width: 400px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/49720iC369CA8ACF55A6BC/image-size/medium?v=v2&amp;px=400" role="button" title="Asif4862_1-1600883205936.jpeg" alt="Asif4862_1-1600883205936.jpeg" /></span></P> <P><BR />I also checked <STRONG>telnet 127.0.0.1 2144</STRONG><BR />C:\Users\abc&gt;telnet 127.0.0.1 2144<BR />Connecting To 127.0.0.1...<STRONG>Could not open connection to the host, on port 2144: Connect failed</STRONG><BR /><BR /></P> <P>Please advise<BR /><BR />Thank you in advance<BR /><BR /></P> <P>Thanks,<BR />Asif</P> Wed, 23 Sep 2020 17:55:28 GMT Asif4862 2020-09-23T17:55:28Z https://communities.sas.com/t5/Administration-and-Deployment/SAS-EVM-Agent-service-is-not-running-on-two-servers-Metadata-and/m-p/686163#M20159 <P>Hello All,<BR /><BR />SAS EVM Agent is not running on two servers Metadata and MidTier but it is running on ComputeTier server.<BR /><BR />The following are the errors in log files of test env. servers:</P> <P>&nbsp;</P> <P><STRONG>Test env. Metadata server </STRONG>(D:\SAS\Config\Lev1\Web\SASEnvironmentManager\agent-5.8.0-EE\log)</P> <P>&nbsp;</P> <OL> <LI><STRONG>agent log</STRONG></LI> </OL> <P>11-09-2020 11:54:52,124 EDT ERROR [AgentDaemonMain] [AgentDaemon@958] Critical error running agent</P> <P>java.lang.NoClassDefFoundError: org/codehaus/jackson/map/ObjectMapper</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at com.sas.grid.hyperic.sgmg.SASGridServerMeasurementPlugin.&lt;clinit&gt;(SASGridServerMeasurementPlugin.java:43)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.reflect.Constructor.newInstance(Constructor.java:423)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.Class.newInstance(Class.java:442)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPlugin.getPlugin(ProductPlugin.java:267)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPlugin.getPlugin(ProductPlugin.java:287)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.addPluginTypes(ProductPluginManager.java:1024)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPluginJar(ProductPluginManager.java:991)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPluginJar(ProductPluginManager.java:711)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.register(ProductPluginManager.java:811)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPlugins(ProductPluginManager.java:791)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon.startPluginManagers(AgentDaemon.java:693)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon.start(AgentDaemon.java:925)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon$RunnableAgent.run(AgentDaemon.java:1043)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.Thread.run(Thread.java:748)</P> <P>Caused by: java.lang.ClassNotFoundException: org.codehaus.jackson.map.ObjectMapper</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.net.URLClassLoader.findClass(URLClassLoader.java:381)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.ClassLoader.loadClass(ClassLoader.java:424)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.ClassLoader.loadClass(ClassLoader.java:357)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ... 17 more</P> <P>11-09-2020 11:54:52,126 EDT INFO&nbsp; [AgentDaemonMain] [FileMonitor@216] Entered FileMonitor.stop()</P> <P>11-09-2020 11:54:52,126 EDT INFO&nbsp; [AgentDaemonMain] [AgentDaemon@989] Agent shut down</P> <P>11-09-2020 11:54:52,129 EDT INFO&nbsp; [Watcher] [Watcher@253] watch service closed, terminating.</P> <P>&nbsp;</P> <OL> <LI><STRONG>wrapper log</STRONG></LI> </OL> <P>INFO&nbsp;&nbsp; | jvm 5&nbsp;&nbsp;&nbsp; | 2020/09/11 11:55:10 | Success -- agent is stopped!</P> <P>ERROR&nbsp; | wrapper&nbsp; | 2020/09/11 11:55:26 | Shutdown failed: Timed out waiting for signal from JVM.</P> <P>ERROR&nbsp; | wrapper&nbsp; | 2020/09/11 11:55:26 | JVM did not exit on request, terminated</P> <P>STATUS | wrapper&nbsp; | 2020/09/11 11:55:27 | on_exit trigger matched.&nbsp; Restarting the JVM.&nbsp; (Exit code: 1)</P> <P>FATAL&nbsp; | wrapper&nbsp; | 2020/09/11 11:55:27 | There were 5 failed launches in a row, each lasting less than 60 seconds.&nbsp; Giving up.</P> <P>FATAL&nbsp; | wrapper&nbsp; | 2020/09/11 11:55:27 |&nbsp;&nbsp; There may be a configuration problem: please check the logs.</P> <P>STATUS | wrapper&nbsp; | 2020/09/11 11:55:27 | &lt;-- Wrapper Stopped</P> <P>&nbsp;</P> <P><STRONG>Test env. MidTier server (</STRONG>D:\SAS\Config\Lev1\Web\SASEnvironmentManager\agent-5.8.0-EE\log)</P> <P>&nbsp;</P> <OL> <LI><STRONG>agent log</STRONG></LI> </OL> <P>11-09-2020 12:03:28,713 EDT ERROR [AgentDaemonMain] [AgentDaemon@958] Critical error running agent</P> <P>java.lang.NoClassDefFoundError: org/codehaus/jackson/map/ObjectMapper</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at com.sas.grid.hyperic.sgmg.SASGridServerMeasurementPlugin.&lt;clinit&gt;(SASGridServerMeasurementPlugin.java:43)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.reflect.Constructor.newInstance(Constructor.java:423)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.Class.newInstance(Class.java:442)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPlugin.getPlugin(ProductPlugin.java:267)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPlugin.getPlugin(ProductPlugin.java:287)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.addPluginTypes(ProductPluginManager.java:1024)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPluginJar(ProductPluginManager.java:991)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPluginJar(ProductPluginManager.java:711)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.register(ProductPluginManager.java:811)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.product.ProductPluginManager.registerPlugins(ProductPluginManager.java:791)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon.startPluginManagers(AgentDaemon.java:693)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon.start(AgentDaemon.java:925)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at org.hyperic.hq.agent.server.AgentDaemon$RunnableAgent.run(AgentDaemon.java:1043)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.Thread.run(Thread.java:748)</P> <P>Caused by: java.lang.ClassNotFoundException: org.codehaus.jackson.map.ObjectMapper</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.net.URLClassLoader.findClass(URLClassLoader.java:381)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.ClassLoader.loadClass(ClassLoader.java:424)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; at java.lang.ClassLoader.loadClass(ClassLoader.java:357)</P> <P>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ... 17 more</P> <P>11-09-2020 12:03:28,721 EDT INFO&nbsp; [AgentDaemonMain] [FileMonitor@216] Entered FileMonitor.stop()</P> <P>11-09-2020 12:03:28,722 EDT INFO&nbsp; [AgentDaemonMain] [AgentDaemon@989] Agent shut down</P> <P>11-09-2020 12:03:30,570 EDT INFO&nbsp; [Watcher] [Watcher@253] watch service closed, terminating.</P> <P>&nbsp;</P> <OL> <LI><STRONG>wrapper log</STRONG></LI> </OL> <P>INFO&nbsp;&nbsp; | jvm 5&nbsp;&nbsp;&nbsp; | 2020/09/11 12:03:51 | Success -- agent is stopped!</P> <P>ERROR&nbsp; | wrapper&nbsp; | 2020/09/11 12:04:05 | Shutdown failed: Timed out waiting for signal from JVM.</P> <P>ERROR&nbsp; | wrapper&nbsp; | 2020/09/11 12:04:05 | JVM did not exit on request, terminated</P> <P>STATUS | wrapper&nbsp; | 2020/09/11 12:04:06 | on_exit trigger matched.&nbsp; Restarting the JVM.&nbsp; (Exit code: 1)</P> <P>FATAL&nbsp; | wrapper&nbsp; | 2020/09/11 12:04:06 | There were 5 failed launches in a row, each lasting less than 60 seconds.&nbsp; Giving up.</P> <P>FATAL&nbsp; | wrapper&nbsp; | 2020/09/11 12:04:06 |&nbsp;&nbsp; There may be a configuration problem: please check the logs.</P> <P>STATUS | wrapper&nbsp; | 2020/09/11 12:04:06 | &lt;-- Wrapper Stopped</P> <P>&nbsp;</P> <P>As a resolution step I followed this SAS note: <A href="https://support.sas.com/kb/52/668.html" target="_blank">https://support.sas.com/kb/52/668.html</A></P> <P><BR />But there is an error when I started SAS EVM agent from CMD dos command on both servers</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Asif4862_0-1600883205926.jpeg" style="width: 400px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/49719i64973BC5B7B11931/image-size/medium?v=v2&amp;px=400" role="button" title="Asif4862_0-1600883205926.jpeg" alt="Asif4862_0-1600883205926.jpeg" /></span></P> <P><BR /><STRONG>Error verbiage:</STRONG></P> <P>wrapper&nbsp; | SAS [Config-Lev1] SAS Environment Manager Agent started.</P> <P>Error contacting agent: Error sending argument: Unable to connect to 127.0.0.1:2</P> <P>144: Connection refused: connect, retried 5 times, cmd=agent:ping</P> <P>&nbsp;</P> <P>I researched and I found this documentation link: <A href="https://documentation.sas.com/?docsetId=evug&amp;docsetTarget=n07iigw9mfj4eln1nyktpc3p1x3a.htm&amp;docsetVersion=2.5&amp;locale=en"><SPAN>https://documentation.sas.com/?docsetId=evug&amp;docsetTarget=n07iigw9mfj4eln1nyktpc3p1x3a.htm&amp;docsetVersion=2.5&amp;locale=en</SPAN></A><BR /><BR />The above similar error resolution step are</P> <P>To resolve this issue, follow these steps:</P> <OL> <LI>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that no other process is running on port 2144 (or on the port on which the SAS Environment Manager Agent is configured).</LI> <LI>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enter this command:</LI> </OL> <P><EM>sas-config-dir</EM>/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/bin/hq-agent.bat start<BR /><BR /></P> <P>I checked for this specific port using this command: netstat -an |find /i "2144" but there is no process is running on this port 2144<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Asif4862_1-1600883205936.jpeg" style="width: 400px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/49720iC369CA8ACF55A6BC/image-size/medium?v=v2&amp;px=400" role="button" title="Asif4862_1-1600883205936.jpeg" alt="Asif4862_1-1600883205936.jpeg" /></span></P> <P><BR />I also checked <STRONG>telnet 127.0.0.1 2144</STRONG><BR />C:\Users\abc&gt;telnet 127.0.0.1 2144<BR />Connecting To 127.0.0.1...<STRONG>Could not open connection to the host, on port 2144: Connect failed</STRONG><BR /><BR /></P> <P>Please advise<BR /><BR />Thank you in advance<BR /><BR /></P> <P>Thanks,<BR />Asif</P> Wed, 23 Sep 2020 17:55:28 GMT https://communities.sas.com/t5/Administration-and-Deployment/SAS-EVM-Agent-service-is-not-running-on-two-servers-Metadata-and/m-p/686163#M20159 Asif4862 2020-09-23T17:55:28Z https://communities.sas.com/t5/Administration-and-Deployment/SAS-EVM-Agent-service-is-not-running-on-two-servers-Metadata-and/m-p/693251#M20485 You may be missing some libraries (UIP issue sometimes observed with problematic depot, tip: always run depot checker utility). <BR /> <BR />Copy<BR /> jackson-core-asl-1.8.6.jar<BR />jackson-jaxrs-1.8.6.jar<BR />jackson-mapper-asl-1.8.6.jar<BR /><BR />from<BR /> &lt;../some/path/&gt;Config/Lev1/Web/SASEnvironmentManager/server-5.8.0-EE/hq-engine/hq-server/webapps/ROOT/WEB-INF/lib/<BR />to<BR /> &lt;../some/path/Config&gt;/Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/bundles/agent-5.8.0/pdk/lib/<BR /><BR />Start agents Wed, 21 Oct 2020 17:06:31 GMT https://communities.sas.com/t5/Administration-and-Deployment/SAS-EVM-Agent-service-is-not-running-on-two-servers-Metadata-and/m-p/693251#M20485 shoin 2020-10-21T17:06:31Z