topic Re: Environment manager secure connection issue in Administration and Deployment

Environment manager secure connection issue

sathya66 — Fri, 04 Sep 2020 12:56:06 GMT

Hi all,

when we restarted hq agent. we are getting below failure(testing secure connection --failed) and unable to connect to HQ.

is it because of SSL certificates? or something else

[sas@test bin]$ ./hq-agent.sh start
Starting HQ Agent...... running (40977).
[ Running agent setup ]
Should Agent communications to HQ be unidirectional [default=no]: yes
What is the HQ server IP address: test.com
Should Agent communications to HQ always be secure [default=yes]: Yes
What is the HQ server SSL port [default=7443]: 7443
- Testing secure connection ... Failure
Unable to automatically setup: Unable to connect to HQ

Re: Environment manager secure connection issue

Nigel_Pain — Fri, 04 Sep 2020 14:10:13 GMT

This might be a red herring but if you've renewed certificates then you also have to recreate the Java Keystores for the Web Application and Environment Manager.

https://go.documentation.sas.com/?docsetId=bimtag&docsetTarget=n1enfdk7f1fjcqn1ggbrx79lm9i0.htm&docsetVersion=9.4&locale=en

https://go.documentation.sas.com/?docsetId=bimtag&docsetTarget=p1fpnnm9hxkhlzn1x5tkqs1caeg5.htm&docsetVersion=9.4&locale=en#p0noalwfbhga1sn1grrrq6tls37m

Re: Environment manager secure connection issue

AnandVyas — Fri, 04 Sep 2020 14:59:26 GMT

Yes, it could be SSL. What errors do you see in the agent.log? Is the EVM server running on 7443?

Re: Environment manager secure connection issue

sathya66 — Fri, 04 Sep 2020 15:15:36 GMT

Thanks @Nigel_Pain @AnandVyas .

I moved data folder from agent and restarted the agent service. agent is working fine now without errors.

Re: Environment manager secure connection issue

jcFranklin — Fri, 04 Sep 2020 15:23:21 GMT

I agree with @AnandVyas , checking the agent log is the first step to diagnosing this issue. We have seen this error related to (for example) not being able to bind to the port or incorrect configuration changes being picked up (such as incorrect hostnames defined in the configuration).

You will find the agent log in your equivalent of Lev1/Web/SASEnvironmentManager/agent-5.8.0-EE/log

Re: Environment manager secure connection issue

Nigel_Pain — Fri, 04 Sep 2020 16:32:30 GMT

Aye, I've seen that before as a resolution for problems with the EV Agent. But not necessarily with the log messages you were getting.