topic Re: Lost SAS Doc after unstalling previous (9.3) version in Administration and Deployment

Lost SAS Doc after unstalling previous (9.3) version

PGStats — Mon, 04 Aug 2014 15:04:27 GMT

Hi,

After installing SAS 9.4 on Win7-32, I uninstalled version 9.3 and somehow lost the ability to call sasdocviewer.exe from Windows Start menu. I can still get help from inside SAS but the standalone help viewer brings up an empty page. What's broken? How can I fix it?

Thanks.

Re: Lost SAS Doc after unstalling previous (9.3) version

SASKiwi — Mon, 04 Aug 2014 20:03:13 GMT

Does this help?

http://support.sas.com/kb/51/767.html

Re: Lost SAS Doc after unstalling previous (9.3) version

PGStats — Mon, 04 Aug 2014 20:25:48 GMT

Thanks SASKiwi, but no, the problem is elsewhere. The SAS doc viewer cannot find the help info.It displays a Page Not Found message. It seems to have lost the help info location ever since I uninstalled SAS 9.3.

Re: Lost SAS Doc after unstalling previous (9.3) version

SASKiwi — Mon, 04 Aug 2014 22:56:11 GMT

OK. This note is quite helpful :

http://support.sas.com/kb/53/184.html

It looks like SAS 9.4 WINHELP can only be installed as part of the SAS 9.4 install. I suppose you could install 9.4 again to fix your problem or you could open a track with Tech Support.

Re: Lost SAS Doc after unstalling previous (9.3) version

PGStats — Tue, 05 Aug 2014 01:09:09 GMT

Yes, thanks again. I guess I'll try to reinstall SAS 9.4 when I have lots of free time...