topic Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server in Administration and Deployment

Error occurred when LASR servers tried to retrieve the servers from sas metadata server.

ASHISH2525 — Mon, 22 Jul 2019 17:31:00 GMT

Hi all,

We have implement Reverse Proxy solution for SAS Visual Analytics. Post that we are not able to locate SAS LASR Servers under Administration module.

While we click on Lasr servers option in SAS VA we find below error. is there any solution for this problem ? logs (attached).

Regards,

Ashish

Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

ASHISH2525 — Mon, 22 Jul 2019 17:33:05 GMT

Hi all,

We have implement Reverse Proxy solution for SAS Visual Analytics. Post that we are not able to locate SAS LASR Servers under Administration module.

While we click on Lasr servers option in SAS VA we find below error. is there any solution for this problem ? logs (attached).

Regards,

Ashish

Re: Error occurred when LASR servers tried to retrieve the servers from sas metadata server.

alexal — Mon, 22 Jul 2019 17:34:24 GMT

@ASHISH2525 ,

It looks like you did change the internal connection for LASR Authorization Service. Am I right?

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

alexal — Mon, 22 Jul 2019 17:34:46 GMT

@ASHISH2525 ,

It looks like you did change the internal connection for LASR Authorization Service. Am I right?

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

ASHISH2525 — Mon, 22 Jul 2019 18:17:07 GMT

@alexal

Yes ! We did change internal connection accordingly proxy host and Url.

Re: Error occurred when LASR servers tried to retrieve the servers from sas metadata server.

ASHISH2525 — Mon, 22 Jul 2019 18:19:56 GMT

@alexal

Yes! We did change internal connection accordingly proxy host and port.

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

alexal — Mon, 22 Jul 2019 18:30:47 GMT

@ASHISH2525 ,

You aren't supposed to change internal connection for the LASR Authorization Service.

Re: Error occurred when LASR servers tried to retrieve the servers from sas metadata server.

alexal — Mon, 22 Jul 2019 18:31:21 GMT

@ASHISH2525 ,

You aren't supposed to change internal connection for the LASR Authorization Service.

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

ASHISH2525 — Mon, 22 Jul 2019 18:42:19 GMT

@alexal

Thanks for your quick response.

Before changing internal connection & any other changes in Lasr authentication service we were also facing the same issue but error box were containing some other error text.

Can you suggest how can we fix this.

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

alexal — Mon, 22 Jul 2019 18:45:09 GMT

@ASHISH2525 ,

What text?

Re: Error occurred when LASR servers tried to retrieve the servers from sas metadata server.

Kurt_Bremser — Mon, 22 Jul 2019 19:02:00 GMT

Please do not double-post. Keep everything in a single thread. If a question is posted in the wrong forum, we (superusers and moderators, don't know about proc stars) can move it where it belongs.

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

ASHISH2525 — Mon, 22 Jul 2019 19:15:52 GMT

@alexal this was earlier error.

Re: Error occurred when LASR servers tried to retrieve the servers from sas metadata server.

ASHISH2525 — Mon, 22 Jul 2019 19:16:57 GMT

@Kurt_Bremser

Apology. It was by mistaken.

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

alexal — Tue, 23 Jul 2019 11:36:04 GMT

@ASHISH2525 ,

I still believe that even that message is related to the internal connection of LASR Authorization Service that you have changed in the metadata.

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

ASHISH2525 — Tue, 23 Jul 2019 11:54:46 GMT

@alexal

We had raised a SAS Ticket for the same & set up the connection accordingly them. still the issue persist.

Sending you latest logs.

** updated LASRAuthorization7.4.log

Regards,

Ashish

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

alexal — Tue, 23 Jul 2019 12:25:45 GMT

@ASHISH2525 ,

Give me the tracking number, please.

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

ASHISH2525 — Tue, 23 Jul 2019 12:30:40 GMT

@alexal

It's 7612840449

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

alexal — Wed, 24 Jul 2019 13:14:15 GMT

@ASHISH2525 ,

That track has been resolved because you rolled back your changes. As I said before, I'm pretty sure that the problems you have experienced with the LASR server related to the internal connection of the LASR Authorization Service. You aren't supposed to modify the internal connection.

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

ASHISH2525 — Thu, 01 Aug 2019 07:50:42 GMT

Hi @alexal

We are trying to implement that same post business hours. we got a new twist & tricky situation.

Interesting part is after log in to SAS VA we were not able to go to home page so we modified the SAS ADMINISTRATOR link and try to access SAS Environment manager , it worked & we got directly redirected to admin page where we were able to locate SAS LASR Servers & even servers got started.

For resolving home page error we went back into SAS SMC and checked Visual Analytics Home - External connection where we misspelled the host so we make it correct.

after this change again we are not able to locate SAS LASR Servers in SAS VA. Please find error logs for your reference.

Regards,

Ashish

Re: Error occurred when LASR Servers tried to retrieve the servers from sas metadata server

alexal — Fri, 02 Aug 2019 18:39:42 GMT

@ASHISH2525 ,

"https://report.ippbonline.net/SASLASRAuthorization/rest/servers/details?ticket=ST-9-5V3wmn3d7mpoxGAq9UbK-cas": Connection refused (Connection refused); nested exception is java.net.ConnectException: Connection refused (Connection refused)

Are you sure that you have updated all properties for LASR Authorization Service in the metadata? There are at least three objects for LASR Authorization Service with internal/external connection information. That URL still doesn't seem like an internal URL.