SDM tracking issue

Lukas852 — Mon, 10 Jun 2019 08:41:31 GMT

Hi,

can I ask for advice regarding tracking responses through SDM emails?

When executing a campaign that sends an email to a customer (in this case its test and it sends email to my inbox), the emails arrives, but no tracking is done.

After i open this email, it should make a "view" BESSEVENT into RESP0 table. There are also links that are supposed to be tracked when clicked, but its the same as with opening the mail - no record is done into RESP0.

What could be causing this? What are the places to look for missing or wrong configuration? Or logs.

I would check and get back with updated information.

Thanks in advance.

Regards,

Lukas.

Re: SDM tracking issue

Lukas852 — Mon, 10 Jun 2019 11:51:35 GMT

When i go to Tools - Server Configuration - Advanced Server Properties and try to change something, i get following messages. (second message show up right after the first one).

The changes i made are apparently saved, but what bothers are the errors. Which could have something to do with why tracking isnt working.

I couldnt find any leads on this "crumblet URL" or "tracking tier".

Any ideas?

Lukas

topic SDM tracking issue in Administration and Deployment

SDM tracking issue

Re: SDM tracking issue