topic Re: SAS 9.4 0xc0000005 exception with application virtualization in Administration and Deployment

SAS 9.4 0xc0000005 exception wirh application virtualization

eXEC — Sat, 25 Aug 2018 08:34:24 GMT

I get a 0xc000000005 when starting SAS 9.4 after application virtualization. Can you perhaps give me a clue? It seems to be a Java error? All requirements for this were met (i hope): http://support.sas.com/resources/papers/proceedings13/461-2013.pdf

0xc0000005

ERROR: Address Frame (DBGHELP API Version 4.0 rev 5)

ERROR: 4CC4393A 0943FE74 tkjni:tkjni+0x293A

ERROR: 4CC41343 0943FE8C tkjni:tkjni+0x343

ERROR: 4CC41B95 0943FF10 tkjni:tkjni+0xB95

ERROR: 04A2EC59 0943FF60 sasxkern:tkvercn1+0x6DC19

ERROR: 4BDF34E2 0943FF7C tkmk:tkBoot+0x1942

ERROR: 4BDF4BCB 0943FF88 tkmk:tkBoot+0x302B

ERROR: 7754336A 0943FF94 kernel32:BaseThreadInitThunk+0x12

ERROR: 77A79902 0943FFD4 ntdll:RtlInitializeExceptionChain+0x63

ERROR: 77A798D5 0943FFEC ntdll:RtlInitializeExceptionChain+0x36

Re: SAS 9.4 0xc0000005 exception wirh application virtualization

SimonDawson — Sat, 25 Aug 2018 10:00:37 GMT

@eXEC this is something to raise with technical support.

There a bit of the context of this stack trace omitted. You don't have the task listed or anything like that. In your problem report to technical support please include the complete SAS log for the session that has this happen in. Try describe how was the system setup? What steps were taken to get the software installed? Does it always happen? Do you have any other similar systems that don't show the issue?

Re: SAS 9.4 0xc0000005 exception with application virtualization

eXEC — Sat, 25 Aug 2018 18:37:40 GMT

Thank you! I have omitted a part because I only have the message in German. Below the complete error text. For SAS 9.4 we have an installation script. So it works perfectly. Now I have tried the SAS Sequenced according to the instructions above (with PVAD) and also some other settings. There's always the Error. The package can also be expanded again, which corresponds to an installation. Then it works. Unfortunately not as a virtual application. I have already virtualized other SAS components without any Problems. For example, there may be something missing that is necessary. how can I get more logs?

ERROR: Ein unbenannter Thread wurde aufgrund einer unbehandelten Ausnahme beendet.

ERROR: Der Betriebssystem-Ausnahmecode ist 0xc0000005

ERROR: Address Frame (DBGHELP API Version 4.0 rev 5)

ERROR: 4CC43955 0622FE74 tkjni:tkjni+0x2955

ERROR: 4CC41343 0622FE8C tkjni:tkjni+0x343

ERROR: 4CC41B95 0622FF10 tkjni:tkjni+0xB95

ERROR: 055CEC59 0622FF60 sasxkern:tkvercn1+0x6DC19

ERROR: 4BDF34E2 0622FF7C tkmk:tkBoot+0x1942

ERROR: 4BDF4BCB 0622FF88 tkmk:tkBoot+0x302B

ERROR: 7569336A 0622FF94 kernel32:BaseThreadInitThunk+0x12

ERROR: 77AE9902 0622FFD4 ntdll:RtlInitializeExceptionChain+0x63

ERROR: 77AE98D5 0622FFEC ntdll:RtlInitializeExceptionChain+0x36

ERROR:

My Translation: An unnamed thread was terminated due to an unhandled exception.
ERROR: The operating system exception code is 0xc000000005

Re: SAS 9.4 0xc0000005 exception with application virtualization

SimonDawson — Tue, 28 Aug 2018 01:42:28 GMT

@eXEC I've got a feeling your are encountering a known issue. What version of SAS are you using? This shouldn't be a problem with SAS 9.4 M5.

Did you reach out to Technical Support? If you have opened a SAS Technical Support track can you please private message me your track number?

Re: SAS 9.4 0xc0000005 exception with application virtualization

eXEC — Thu, 30 Aug 2018 15:07:47 GMT

Thank you! I'm trying to find someone who can open a ticket. This may take some time here. But it is a version 9.4 TS Level 1M2 on Windows 7 / 2008R2 server.

Re: SAS 9.4 0xc0000005 exception with application virtualization

SimonDawson — Fri, 31 Aug 2018 06:39:48 GMT

Just send an email to support@sas.com

You should get an automatic email back from the system with a number 7612.... in the subject line.
This is your track number can you PM me that number?

Re: SAS 9.4 0xc0000005 exception with application virtualization

eXEC — Mon, 03 Sep 2018 07:40:49 GMT

Some colleagues are investigating the problem. So far no mail has come with a 7612. There is also no ticket has been opened yet.

Re: SAS 9.4 0xc0000005 exception with application virtualization

SimonDawson — Mon, 03 Sep 2018 10:57:22 GMT

I'm fairly confident if you have a new SAS order issued for the latest version of SAS you should not have this issue.