topic Can't log on to Environment Manager 9.4 - Error: You have signed in in Administration and Deployment

Can't log on to Environment Manager 9.4 - Error: You have signed in

HungPham — Thu, 29 Mar 2018 19:11:35 GMT

For some reason that I'm unable to logon to Environment Manager. I keep getting this error: You have Signed In.

I tried it with FireFox, Chrome and IE. None of them would work. I was in it a last week. Since yesterday and today, I'm unable to logon to it. Any help/suggestion would be appreciated.

Thanks.

Re: Can't log on to Environment Manager 9.4 - Error: You have signed in

JuanS_OCS — Fri, 30 Mar 2018 08:57:16 GMT

Hello @HungPham ,

I wonder what account do you use to log in, and if there was any change on the environment, since last time you logged in, as permissions, SSL, Single Sign On, passwords changed, etc. Also, what URL. To me it seems as your URL is just http://yourserver.com/SASLogon but perhaps I am wrong.

Besides that message, is there anything?

Re: Can't log on to Environment Manager 9.4 - Error: You have signed in

HungPham — Fri, 30 Mar 2018 12:44:40 GMT

Hello,

Thank you for replying my message. The logon ID that I always use is sasadm@saspw. The bookmarked URL = http://my_server.Edu/SASLogon/Login. There is nothing change since I last logon. I also asked SAS backup person to logon. He got the same error messages.

Thanks.

--Hung

Re: Can't log on to Environment Manager 9.4 - Error: You have signed in

JuanS_OCS — Fri, 30 Mar 2018 12:48:39 GMT

Hello @HungPham,

then your problem it is easy to be solved. Instead of that URL, the URL should be the one of your environment manager,

Please see: https://communities.sas.com/t5/Administration-and-Deployment/How-to-Start-SAS-Environment-Manager/m-p/446704#M12627 to ensure the URL for SAS Environment Manager.

It should be something like http://my_server.Edu:7080/

Re: Can't log on to Environment Manager 9.4 - Error: You have signed in

HungPham — Wed, 04 Apr 2018 13:00:14 GMT

Good morning,

Thank you for helping. I still not able to logon to Environment Manager. Here is my location for my SAS:

When I tried it - This is what I got:

Thanks.

--Hung

Re: Can't log on to Environment Manager 9.4 - Error: You have signed in

JuanS_OCS — Wed, 04 Apr 2018 14:43:11 GMT

Hello @HungPham,

any chance that your SAS Environment Manager server service is down?

Or port 7080 is closed in your firewall, for the connection between your client and the server. Try to open a web browser from the server itself.

Re: Can't log on to Environment Manager 9.4 - Error: You have signed in

HungPham — Wed, 04 Apr 2018 15:01:56 GMT

Hi Juan,

Thank you for your help... There were nothing change since we first install SAS last year. We have 2 environments, one for Test (development) and one for Production. We had vendor came to install and config the SAS systems for us.

SAS-Test: Meta Server and EM Server

SAS-Prod: Meta Server, EM Server and OA server

We are mostly working on SAS Test Environment for development. For Production, I was logon from time to time to be sure it's up and running. Development is done for first release. We are ready to move to PROD. That when I tried to logon and found the issues. System Engineers, whom built the servers. They have been looking and checking the servers and found no issues. I was able to ping and putty to those servers. But when try to use it that where the issues appear.

Thanks.

--Hung