https://communities.sas.com/t5/SAS-Software-for-Learning/Problem-accessing-SAS-Viya-for-Learners/m-p/948286#M2410 <P>Hello all</P><P><SPAN>I have a problem with sas viya for learners, I'm an instructor at academic institution and I teach visual analytics on sas viya for learners , some of my recent students are unable to access the platform with the error as attached, while other students can connect normally, i tried even using their credentials on my own PC and gave the same error, so it's not a pc or some sort of local settings problem, any idea why?<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-10-19 100133.jpg" style="width: 980px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/101587i0F3389FDAA9EF947/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-10-19 100133.jpg" alt="Screenshot 2024-10-19 100133.jpg" /></span>?</SPAN></P> Sun, 20 Oct 2024 15:35:58 GMT Ahmed_Adel 2024-10-20T15:35:58Z https://communities.sas.com/t5/SAS-Software-for-Learning/Problem-accessing-SAS-Viya-for-Learners/m-p/948286#M2410 <P>Hello all</P><P><SPAN>I have a problem with sas viya for learners, I'm an instructor at academic institution and I teach visual analytics on sas viya for learners , some of my recent students are unable to access the platform with the error as attached, while other students can connect normally, i tried even using their credentials on my own PC and gave the same error, so it's not a pc or some sort of local settings problem, any idea why?<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-10-19 100133.jpg" style="width: 980px;"><img src="https://communities.sas.com/t5/image/serverpage/image-id/101587i0F3389FDAA9EF947/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2024-10-19 100133.jpg" alt="Screenshot 2024-10-19 100133.jpg" /></span>?</SPAN></P> Sun, 20 Oct 2024 15:35:58 GMT https://communities.sas.com/t5/SAS-Software-for-Learning/Problem-accessing-SAS-Viya-for-Learners/m-p/948286#M2410 Ahmed_Adel 2024-10-20T15:35:58Z https://communities.sas.com/t5/SAS-Software-for-Learning/Problem-accessing-SAS-Viya-for-Learners/m-p/948654#M2411 <P>Hi,<BR />I recommend that you submit this issue to VFL tech support at&nbsp;<STRONG><A href="mailto:sasviyaforlearners@sas.com" target="_blank">sasviyaforlearners@sas.com</A>.&nbsp;</STRONG>Make sure to include the web address that is shown when you open SAS Drive. For example, mine is&nbsp;<A href="https://vfl-025.engage.sas.com/SASDrive/," target="_blank">https://vfl-025.engage.sas.com/SASDrive/</A>. This address includes your deployment number (in my case it is 25), which is helpful to the tech support team.</P> Tue, 22 Oct 2024 19:44:39 GMT https://communities.sas.com/t5/SAS-Software-for-Learning/Problem-accessing-SAS-Viya-for-Learners/m-p/948654#M2411 JackieJ_SAS 2024-10-22T19:44:39Z