topic Re: SAS Studio interface responding too slowly in SAS Software for Learning Community

SAS Studio interface responding too slowly

WillTheKiwi — Thu, 22 Feb 2024 21:14:27 GMT

Not sure if this is the right community. I have noticed in the last day or two that the CODE window in SAS studio is very slow to respond to mouse clicks and scrolling. I tried it on Chrome and Edge, and I tried rebooting my laptop, all to no avail. I am on the Asia/Pacific server. A colleague working on a European server has noticed the same problem.

Will

Re: SAS Studio interface responding too slowly

WillTheKiwi — Thu, 22 Feb 2024 21:40:20 GMT

This is URGENT. It's practically unusable. Whlle you're at it, you could try fixing another sporadic problem, whereby when attempting to highlight several lines in a program, all lines below get highlighted. Oh, and another thing: sometimes you can't see where the cursor is, nor can you see the highlighting on code that is nevertheless highlighted.

Re: SAS Studio interface responding too slowly

gwootton — Thu, 22 Feb 2024 21:55:06 GMT

If you have an urgent issue you may wish to engage SAS Technical Support.

SAS Studio is a web application that runs in the browser on your local machine, so I would suspect something that is specific to your environment rather than the software. Are you able to try from another computer?

There was another topic where a user reported similar issues that ended up being something related to their router.

https://communities.sas.com/t5/SAS-Viya/SAS-Viya-3-5-slow-to-respond-to-keystrokes-and-mouse/m-p/891550

Re: SAS Studio interface responding too slowly

WillTheKiwi — Thu, 22 Feb 2024 22:50:34 GMT

Thanks for the quick reply. I just by-passed my router by using my cellphone's hotspot, but no joy. I can't try another computer, but my European colleague has the same problem. I'll try technical support. There is no link to it from the SAS site, not that I can find, but I have an email address from some years ago.

Re: SAS Studio interface responding too slowly

SASKiwi — Thu, 22 Feb 2024 23:31:22 GMT

Here's the link to open a SAS Support track: https://service.sas.com/csm

You'll be required to login before accessing this , but you can use your SAS Community login.

Re: SAS Studio interface responding too slowly

LinusH — Fri, 23 Feb 2024 08:35:37 GMT

Have you tried to install as a Progressive Web App?

https://documentation.sas.com/doc/en/sasstudiocdc/v_048/webeditorcdc/webeditorug/n0ihf8v6wtta4fn15ahykddbux2i.htm

Re: SAS Studio interface responding too slowly

JosvanderVelden — Fri, 23 Feb 2024 10:33:28 GMT

If you working with SAS OnDemand for Academics you can use the following email to open a support request:
SASoda@sas.com

Re: SAS Studio interface responding too slowly

gwootton — Fri, 23 Feb 2024 14:04:26 GMT

Here's the link to Technical Support contact information:
https://support.sas.com/en/technical-support.html

If you haven't already, try using the private browsing / incognito mode in your browser and/or disabling any browser extensions you have that could be interfering with the application.

Re: SAS Studio interface responding too slowly

WillTheKiwi — Fri, 23 Feb 2024 20:10:36 GMT

Running Chrome in incognito mode solved the problem, so thanks heaps to Greg Wootton. I then tried switching off all browser extensions. The culprit was EndNote Click. Presumably it was added or updated lately and I didn't notice. Whatever, it's incompatible with the CODE window in Studio. Thanks again, Greg. Someone jumped the gun by accepting as a solution a previous message suggesting to contact SASoda@sas.com.

Will

Re: SAS Studio interface responding too slowly

FreelanceReinh — Fri, 23 Feb 2024 20:17:31 GMT

Hello @WillTheKiwi,

@WillTheKiwi wrote:

Someone jumped the gun by accepting as a solution a previous message suggesting to contact SASoda@sas.com.

That can be corrected easily: Select a different post as the solution after clicking "Not the Solution" in the option menu (see icon below) of the current solution.