topic Re: Data not loading for SAS Viya in SAS Software for Learning Community

Data not loading for SAS Viya

Aidan007 — Mon, 13 Mar 2023 14:40:05 GMT

I need to search for a data set in a report to complete a case study but when I start a new report, and try to access data, it says no data available. I have tried every solution i can think of and nothing has seemed to work. The data I needed was called MegaCorp 2020. Any suggestions???

Re: Data not loading for SAS Viya

tom_grant — Mon, 13 Mar 2023 20:23:51 GMT

I see the MegaCorp2020 data & it is loaded to memory (Available tab). Here are some things to try:
1. Refresh your browser window.
2. Log out of Viya for Learners & clear your browser cache & log back in.
If that does not work - please let us know which Tenant you are on, it will be the number in the URL - like the 035 in https://v4e035.vfe.sas.com/SASDrive/

Re: Data not loading for SAS Viya

Aidan007 — Tue, 14 Mar 2023 12:52:56 GMT

Hey there, I had already tried refreshing a couple of times and I just cleared the browser cache and unfortunately it did not work. The browser number that I see is 068.

Re: Data not loading for SAS Viya

tom_grant — Tue, 14 Mar 2023 13:02:14 GMT

Thanks - we'll take a look at Tenant 68

Re: Data not loading for SAS Viya

tom_grant — Thu, 16 Mar 2023 15:00:00 GMT

Can you re-try now? - Viya for Learners admin team has reset some services.

Let us know if you are still having issues.

Re: Data not loading for SAS Viya

Aidan007 — Fri, 17 Mar 2023 08:37:56 GMT

hey, I re-tried to open up the megacorp data set and still having the same problem.

Re: Data not loading for SAS Viya

tom_grant — Fri, 17 Mar 2023 13:13:42 GMT

Does it still display "No items"

If you keep hitting the refresh button, it should eventually find the data.

There is a maintenance this weekend to resolve many of these latency issues.

Re: Data not loading for SAS Viya

Aidan007 — Tue, 21 Mar 2023 15:17:56 GMT

I just checked and its still showing no items.

Re: Data not loading for SAS Viya

tom_grant — Tue, 21 Mar 2023 15:27:57 GMT

Sorry - can I ask you to try one other thing?
Can you go to one of the eLearning classes on SAS Skill Builder (assuming your profile email is associated with a University) that uses Viya for Learners. Once you enroll in that eLearn class, there will be a launch button on the right - (this will take you to a different tenant of Viya for Learners) - see if you still experience the same problem on that tenant.