topic Re: Platform Process Manager hangs on start up in SAS Programming

Platform Process Manager hangs on start up

Jamie — Tue, 02 Oct 2012 07:25:38 GMT

Hi Folks,

We have encountered an issue lately where we are trying to log into Platform Process manager and enter the Uname and Pword the application just crashes once the logo appears. We are also unable to submit batches from SMC with similar issue - as soon as we select the frequency of the batch (in this case Run Once) and click OK, the SMC application crashes.

The only way to get rid of the crashed application is to kill javaw.exe from the task manager.

This has happened before and we restarted the sas server which solved the issue, however I work in a change managed environment and have to jump through loops to get the server rebooted.

Is there any steps I can try to solve this issue without rebooting the server?

Thanks in advance for any suggestions

Jamie

Re: Platform Process Manager hangs on start up

Patrick — Tue, 02 Oct 2012 11:36:24 GMT

This is not how the Platform Process manager should behave. Suggest you open a track with SAS Techsupport. Provide as much log and/or screen shots as you can so they can investigate the issue and come up with a solution.

Re: Platform Process Manager hangs on start up

PaulHomes — Tue, 02 Oct 2012 22:46:15 GMT

I've seen that sort of behaviour when the Platform license has expired. A key thing to remember is that the new license needs to be placed in 2 locations. There's more info in the following SAS usage note: http://support.sas.com/kb/24/352.html

Re: Platform Process Manager hangs on start up

Jamie — Wed, 03 Oct 2012 09:15:25 GMT

Spot on Paul, the licence files had been applied but I think one of the services on your link hadn't been restarted.

Thanks v much