SAS Enterprise Case Management(ECM) Incident Type is always NULL

imdickson — Thu, 21 Sep 2017 07:03:01 GMT

I am using SAS ECM now and i have configured the neccessary data for INCIDENT TYPE dropdown when creating new Incident.

When i click on "Create new Incident", the INCIDENT TYPE is NULL.

My INCIDENT_CONFIG table:

my INCIDENT_CONFIG_X_USER_GROUP:

REF_TABLE_VALUE:

In SAS Management Console (SMC), i assigned ecmadm as the admin with CASE MANAGEMENT: Manager role and CEKBM group is also assigned to ecmadm.

I just don't get it why the INCIDENT TYPE is still blank:

Can anyone assist me on this?

Re: SAS Enterprise Case Management(ECM) Incident Type is always NULL

Patrick — Thu, 21 Sep 2017 10:54:47 GMT

@imdickson

Can anyone assist me on this?

ECM skills are scarce and unless your question gets passed to some ECM expert at SAS it's rather unlikely that someone in the community forums will have the necessary expertise to assist you.

I suggest you raise a SAS Tech Support track for your question.

topic Re: SAS Enterprise Case Management(ECM) Incident Type is always NULL in SAS Programming

SAS Enterprise Case Management(ECM) Incident Type is always NULL

Re: SAS Enterprise Case Management(ECM) Incident Type is always NULL