topic Re: SAS EM FROZE - CANT ACCESS ANYTHING in New SAS User

SAS EM FROZE - CANT ACCESS ANYTHING

joudi_h — Wed, 09 Oct 2024 19:06:29 GMT

Hello,

I currently can't seem to access my projects in SAS EM. I am able to sign in and choose my project but then wherever I click the whole application freezes and I can't close it even with task manager (I need to restart my laptop)

For example : if I click on diagram question c , then I click on import file then variable everything freezes and I can't use SAS EM anymore....

Could you please help? It's quite urgent

Re: SAS EM FROZE - CANT ACCESS ANYTHING

SASJedi — Wed, 09 Oct 2024 19:21:59 GMT

If your need is urgent, please contact SAS Technical Support using chat or phone.

Re: SAS EM FROZE - CANT ACCESS ANYTHING

ballardw — Wed, 09 Oct 2024 19:57:13 GMT

How long did you wait?

You describe something that is going to Import data. If the file is large it may take time.

Re: SAS EM FROZE - CANT ACCESS ANYTHING

joudi_h — Wed, 09 Oct 2024 19:59:44 GMT

It's not just importing data , basically clicking on anything freezes it. I waited hours and nothing has changed .. I can't even close the application with task manager

so technically whenever I require SAS to do anything it shuts off and is not willing to close

Re: SAS EM FROZE - CANT ACCESS ANYTHING

joudi_h — Wed, 09 Oct 2024 20:02:56 GMT

I have already I'm just wondering if anyone else went through this ....

Re: SAS EM FROZE - CANT ACCESS ANYTHING

joudi_h — Wed, 09 Oct 2024 22:59:44 GMT

I did , they created a case but I'm wondering if anyone else had this problem before.