https://communities.sas.com/t5/Fraud-AML-and-Security/How-to-Automate-Customer-Contact-in-SAS-Fraud-Management/m-p/747208#M761 <DIV> <DIV class="copy-paste-block">Speed is key to fraud detection and prevention, especially the speed of contacting your customers and taking relevant actions. <A tabindex="-1" title="SAS Fraud Management Customer Contact Enablement and Automation" href="https://support.sas.com/content/dam/SAS/support/en/technical-papers/fraud-management-customer-contact-environment.pdf" target="_self" rel="noreferrer">This technical paper</A>, SAS Fraud Management Customer Contact Enablement and Automation, gives you the instructions to reach optimal performance using these SAS Fraud Management software features:</DIV> <DIV class="copy-paste-block">&nbsp;</DIV> <UL> <LI class="copy-paste-block">Interactive Voice and Response System (IVRS) interface (also known as the Customer Contact System or CCS interface)</LI> <LI class="copy-paste-block">Enterprise Case Management Interface (ECMI)</LI> <LI class="copy-paste-block">Automation interface</LI> <LI class="copy-paste-block">Real-time response from rules</LI> </UL> <DIV><A tabindex="-1" title="SAS Fraud Management Customer Contact Enablement and Automation" href="https://support.sas.com/content/dam/SAS/support/en/technical-papers/fraud-management-customer-contact-environment.pdf" target="_self" rel="noreferrer">Read the technical paper to learn more</A>.</DIV> </DIV> Thu, 10 Jun 2021 20:19:20 GMT LizGoldberg 2021-06-10T20:19:20Z https://communities.sas.com/t5/Fraud-AML-and-Security/How-to-Automate-Customer-Contact-in-SAS-Fraud-Management/m-p/747208#M761 <DIV> <DIV class="copy-paste-block">Speed is key to fraud detection and prevention, especially the speed of contacting your customers and taking relevant actions. <A tabindex="-1" title="SAS Fraud Management Customer Contact Enablement and Automation" href="https://support.sas.com/content/dam/SAS/support/en/technical-papers/fraud-management-customer-contact-environment.pdf" target="_self" rel="noreferrer">This technical paper</A>, SAS Fraud Management Customer Contact Enablement and Automation, gives you the instructions to reach optimal performance using these SAS Fraud Management software features:</DIV> <DIV class="copy-paste-block">&nbsp;</DIV> <UL> <LI class="copy-paste-block">Interactive Voice and Response System (IVRS) interface (also known as the Customer Contact System or CCS interface)</LI> <LI class="copy-paste-block">Enterprise Case Management Interface (ECMI)</LI> <LI class="copy-paste-block">Automation interface</LI> <LI class="copy-paste-block">Real-time response from rules</LI> </UL> <DIV><A tabindex="-1" title="SAS Fraud Management Customer Contact Enablement and Automation" href="https://support.sas.com/content/dam/SAS/support/en/technical-papers/fraud-management-customer-contact-environment.pdf" target="_self" rel="noreferrer">Read the technical paper to learn more</A>.</DIV> </DIV> Thu, 10 Jun 2021 20:19:20 GMT https://communities.sas.com/t5/Fraud-AML-and-Security/How-to-Automate-Customer-Contact-in-SAS-Fraud-Management/m-p/747208#M761 LizGoldberg 2021-06-10T20:19:20Z